Full-time Weekend Family Services Coordinator

Job Description

Job Description

FAMILY SERVICES COORDINATOR

Reports To: Mission Services Director

Status: Full-Time, Hourly, $21-$25 per hour

Hours: This is a consistent weekend position with an expected schedule of Fridays 12:00 pm to 10:00pm, Saturdays from 9:00am–9:00pm and Sundays from 9:00am–9:00pm. While this position follows a generally consistent schedule, hours may be adjusted based on operational needs. Minimum of 32 hours per week.

Position Overview:

The Family Services Coordinator plays a vital role in creating a welcoming, safe, and supportive environment for our guests. This position supports daily operations, guest interactions, and facility management to ensure a positive experience for families during their stay.

KEY RESPONSIBILITIES :

Guest Services

• Foster a sense of community by remaining visible, accessible, and approachable to guests, ensuring requests are addressed promptly and empathetically.
• Identify and report special family situations as outlined in procedures.
• Offer conflict de- escalation support as needed.
• Perform detailed administrative tasks, including maintaining shift notes, updating rosters, data entry, and completing projects assigned.
• Serve as the primary point of contact for phone calls, visitors, and deliveries, ensuring a warm and professional welcome.
• Assist with on-site vendor coordination as needed.
• Manage visitor check-ins, providing clear and supportive guidance to guests and volunteers.
• Receive and process in-kind donations with care and accuracy.
• Retrieve daily mail and forward to appropriate staff members.
• Handle interruptions with professionalism and prioritize tasks effectively.
• Support occupancy management by preparing facilities, coordinating guest check-ins, conducting house orientations, and managing check-outs, including related recordkeeping.
• Assist with food pantry inventory, monitoring supply levels, and coordinating replenishment as needed.
• Assist with driving a company shuttle vehicle to transport families to and from treatment locations when volunteer drivers are unavailable.
• Help maintain the family database, ensuring that all information is kept current and accurately recorded for reliable reporting
• Operate off site hospitality cart in accordance with program guidelines.

Volunteer Coordination

• Delegate and coordinate tasks for family services volunteers under the guidance of the Mission Services Director.
• Ensure accurate scheduling of volunteers on the database, making sure the house calendars and database volunteer calendars match.
• Ensure database shifts are added regularly to allow volunteers to record hours.
• Maintain accurate volunteer profiles in the database and work with Volunteer Local software to troubleshoot issues.
• Support the meal program by delegating and coordinating meal group volunteers under the guidance of the Mission Services Director.

Facilities Management

• Maintain clean and comfortable common areas and workspaces by performing light housekeeping tasks, such as cleaning, restocking supplies, managing trash and recycling, and assisting with laundry.
• Track and organize incoming in-kind donations for efficient storage and use.
• Assist with vendor coordination on site.
• Track and organize inventory of house supplies, food program, guest supplies, etc. and communicate needs to Mission Services Director .

GENERAL RESPONSIBILITIES

• Demonstrate thorough knowledge of RMHC West Michigan policies and procedures.
• Attend and actively participate in staff meetings and training sessions.
• Maintain positive, collaborative relationships with staff and volunteers to support a unified team effort.
• Perform other duties as assigned to meet organizational needs.
• Coverage at local program locations as needed.
• Provide backup coverage for leadership as needed, including managing after hours phone calls when requested.
• Hours may be adjusted based on operational needs, including program coverage, vacation coverage, call-ins, or temporary scheduling adjustments needed to support operations.

QUALIFICATIONS

• Strong organizational skills with proven ability to prioritize tasks and maintain attention to detail.
• Reliable, punctual, and team-oriented, demonstrating a positive attitude in all interactions.
• Calm and professional demeanor in high-pressure situations; adept at conflict resolution.
• Exceptional decision-making, flexibility, and problem-solving abilities.
• Ability to meet hospital and healthcare partner requirements, which may include proof of vaccinations, health screenings, and compliance with site-specific safety protocols or trainings. 
• Outstanding verbal and written communication skills.
• Self-motivated and able to work independently while maintaining accountability.

Requirements:

• Clean driving record and ability to pass a background check.
• High school diploma or GED.
• Professional experience is preferred, ideally in household or hospitality management, environmental services, residential programs, or human services.

PHYSICAL DEMANDS

The physical requirements listed here are representative of those necessary for the role. Reasonable accommodation can be made to support individuals with disabilities.

• Regularly required to walk, sit, and stand.
• Capable of executing emergency protocols, including walking two flights of stairs to assist with evacuation.
• Perform laundry tasks, including transferring, folding, and storing items.
• Transport and dispose of trash and recycling materials.
• Arrange meals and supplies on shelves, including in garage freezers.
• Lift and move objects weighing up to 25 pounds.
• Meet visual requirements, including close, distance, peripheral, and depth perception.

EQUAL OPPORTUNITY EMPLOYER

RMHC West Michigan is committed to creating an inclusive and equitable workplace. We welcome applicants from all backgrounds to join our mission of providing comfort and care for families in need.