Sales Assistant

Job Description

Job Description

We are looking for a Sales Assistant to support daily customer interactions and help keep order activity moving efficiently in Mount Vernon, New York. This role is ideal for someone who enjoys speaking with customers, handling sales-related requests, and solving product concerns with professionalism. The right candidate brings a positive attitude, strong follow-through, and a genuine interest in contributing to a customer-focused team environment.

Responsibilities:
• Respond to incoming customer calls and provide timely assistance with product and order-related questions.
• Enter customer purchases accurately into the company’s order management system and confirm all details are complete.
• Monitor open orders and follow up as needed to help ensure items are processed, fulfilled, and delivered on schedule.
• Address customer product concerns by identifying issues, offering practical solutions, and escalating when appropriate.
• Support sales activity by building strong customer relationships and helping guide buyers through the purchasing process.
• Maintain clear communication with customers, vendors, and internal team members to promote a smooth service experience.
• Contribute to a welcoming and dependable team atmosphere through a proactive, flexible, and service-oriented approach.• Experience in sales support, inside sales, direct sales, or a related customer-facing role.
• Ability to manage inbound customer inquiries while maintaining accuracy and professionalism.
• Comfortable entering and tracking orders using business software and digital systems.
• Strong problem-solving skills with the ability to troubleshoot product-related issues for customers.
• Effective verbal communication skills and confidence speaking with customers by phone.
• Consistent reliability, a positive attitude, and willingness to contribute to a small team environment.
• Ability to stay organized, manage follow-up tasks, and handle multiple priorities throughout the day.