Multi-Line Claim Supervisor

Multi-Line Claims Supervisor (Remote) - National Accounts Salary Range: $85,000 - $100,000 annually Location: Remote Schedule: Full-Time Job Summary The Multi-Line Claims Supervisor is responsible for the investigation, adjustment, and supervision of assigned multi-line claims, with a primary focus on Commercial Auto, General Liability, and Product Liability exposures. Supervisors maintain an active caseload of their own while also supporting their teams by directly adjusting claims as business needs require, ensuring continuity of service and high-quality outcomes. This role ensures compliance with CCMSI Corporate Claim Standards, client-specific handling instructions, and applicable laws, while overseeing complex and litigated claims across designated accounts, including municipal clients. The position plays a critical leadership role by mentoring claim professionals and may serve as an advanced training position in preparation for future management responsibilities. Strong technical expertise in coverage analysis, policy interpretation, and contractual risk transfer is essential to success in this role. Responsibilities Review, assign, and supervise multi-line claim activity to ensure compliance with Corporate Claim Standards, client-specific handling instructions, and applicable laws Investigate, evaluate, and adjust assigned multi-line claims in accordance with established standards Manage an individual caseload while supporting team members through direct claim adjustment as needed Establish or oversee claim reserves within designated authority levels Review medical, legal, damage estimates, and miscellaneous invoices for accuracy, reasonableness, and claim applicability Negotiate disputed bills, settlements, and claim resolutions within authority levels and guidelines Direct handling of complex and litigated claims Authorize and issue claim payments in accordance with procedures and authority Select, refer, and oversee outside vendors including legal counsel and other claim service providers Provide training, education, and professional development support to claim staff Maintain accurate file documentation and diary management within the claim system Ensure compliance with all Corporate Claim Handling Standards and special client handling instructions Qualifications Required: 10+ years of multi-line claims experience, including Commercial Auto and General Liability Supervisory experience (3+ years) Demonstrated expertise in policy interpretation and coverage analysis Proven ability to review and analyze contracts, including indemnity, additional insured, and risk transfer provisions Experience handling complex and litigated claims Strong analytical, negotiation, organizational, and communication skills Ability to work independently with minimal supervision in a fast-paced environment Proficient with Microsoft Office programs Adjuster license as required Nice to Have: Municipal account experience Prior TPA experience helpful, but not required Employers' Liability claim experience Professional designations such as AIC, CPCU, or ARM Bilingual (Spanish) proficiency highly valued for communicating with claimants, employers, or vendors, but not required Benefits 4 weeks paid time off (accrues throughout the year) + 10 paid holidays in your first year Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP) Career growth: Internal training and advancement opportunities Culture: A supportive, team-based work environment Compensation & Compliance The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. #J-18808-Ljbffr CCMSI