Bilingual Virtual Patient Support Specialist

About the Role You’re a proactive problem‑solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to patients, caregivers, healthcare providers, and healthcare clinic personnel. Responsibilities Provide timely and accurate responses to inbound calls, emails, and other communications from customers Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns Identify and resolve patient issues or escalated to appropriate internal teams as needed Maintain detailed and accurate records of patient interactions and transactions in our contact center software system Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements Essential Requirements High school diploma or equivalent Bilingual (English/Spanish) 1–3 years’ experience in customer service, call center operations or related fields Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences Desired Requirements Bachelor’s degree Experience in the pharmaceutical or healthcare industry Willingness to work flexible hours, as needed Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last five years across all major therapeutic areas than the top 25 pharma companies combined. Join our global company dedicated to creating better, smarter, faster ways to bring biopharmaceutical therapies to patients. Your daily efforts contribute to improving patients’ lives worldwide. Benefits The benefits for this position will include a competitive compensation package, health benefits to include medical, dental and vision, company match 401(k), flexible paid time off (PTO) and sick time. Eligibility for paid sick time may vary depending on where you work due to state and municipal regulations. Syneos Health complies with all applicable federal, state and municipal paid sick time requirements. COVID‑19 Vaccination Policy Syneos Health has a voluntary COVID‑19 vaccination policy. We encourage all employees to be fully vaccinated. Certain local governments or customers may have vaccine requirements that apply to some employees. Those employees are required to submit proof of vaccination and maintain compliance with these requirements. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). #J-18808-Ljbffr Syneos Health Commercial Solutions