Retail Sleep Consultant

Job Description

Job Description

At the Ethical Mattress Company, we’re changing the world one mattress at a time!
Our ideal candidate is passionate about helping others.  Exceptional customer service will come naturally to them, and they will bring joy and positivity to the store. They'll find it rewarding and meaningful to use their knowledge and experience to assist clients in finding the perfect sleep solution for their needs.

Job Summary
As a Retail Sleep Consultant for the Ethical Mattress Company, you will provide our customers with an outstanding shopping experience, fitting them for the best possible mattress and pillows to meet their specific needs.  You will support customer interactions across our entire omni-channel business, working to provide an outstanding experience for customers in our store, on our site, or over the phone.

This role is located in Millburn, New Jersey, and is exclusively an on-site role at our retail store located at 387 Millburn Avenue. The position is intended as full-time (35-40 hours per week), and our ideal candidate is someone looking for a long-term role with the potential to grow with the business.

Responsibilities

• Consistently provide customers with genuine, friendly, personable and professional service, while going above and beyond to achieve positive outcomes for the customer and the brand.
• Effectively utilize all tools and processes as provided and required, including both digital and offline platforms, in order to service the customer professionally while maintaining company records as needed.
• Support store operations effectively to ensure customer needs are met and sales are fulfilled while at all times achieving the high standards of our brand.
• Your schedule will be a mix of weekday and weekend hours.  Schedules are flexible and adaptable, but you must be available to work 1 weekend day (either Saturday or Sunday) plus 4 weekdays.

Candidate Qualities & Qualifications

• A positive, upbeat and personable attitude is essential.
• A passion for people, and a knack for providing outstanding customer service. 
• Excellent communication skills; must be well-spoken, confident, a great listener and empathetic.
• A quick learner, resourceful, structured, proactive, with a high attention to detail.
• Self-reliant, a self-starter, and have a "roll up your sleeves and get it done" mentality. 
• Prior mattress sales experience is a PLUS, but not required.
• Prior retail sales and/or customer service experience is essential.
• Valid Driver’s License with access to reliable transportation
• High School Diploma or equivalent is required; some college is preferred.
• English-fluency is required.
• Must meet expectations for attendance and punctuality.

We maintain a motivated culture of success; those who are reliable, dependable and punctual will thrive here.    

Benefits And Perks

• This is a full time position (35 to 40 hours per week)
• Benefits include paid sick time, paid vacation time, and 401k matching.
• Flexible scheduling options to accommodate your needs.
• Hourly wages + commissions put you in control of your total compensation.

Compensation This position pays $24 per hour, plus sales commission.

The Ethical Mattress Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.