Unit Secretary

Unit Secretary

Your experience matters. The Hospitals of Providence Rehabilitation Hospital East is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Unit Secretary joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

More about our team. We're committed to a culture of safety and engagement, making The Hospitals of Providence Rehabilitation Hospital East a place where people want to work. We see our team as a big family -- and it's always growing.

How you'll contribute. A Unit Secretary who excels in this role provides frontline administrative and receptionist support for the nursing unit. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and excellent customer experience:

• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians' orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.
• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).
• Demonstrates professional, courteous, and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.
• Perform other duties as assigned.

What we're looking for. Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Education: High school diploma required; two years of college-level education preferred. Experience: Prior hospital experience preferred. Technical: Computer experience required; EMR/electronic documentation familiarity desirable. Communication: Ability to speak and write concisely; knowledge of medical terminology desirable. Interpersonal: Works effectively with all levels of medical personnel, patients, and families; strong customer service; reliability and attention to detail.

Schedule: 5x8 days (6a-3pm), some weekend shifts

Why join us. People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about The Hospitals of Providence Rehabilitation Hospital East. The Hospitals of Providence Rehabilitation Hospital East is a state-of-the-art, 36-bed inpatient acute rehabilitation hospital dedicated to helping individuals regain their independence and return to the lives they love following an injury or illness.

Our rehabilitation programs provide ongoing care and specialized treatment to patients throughout their recovery journey. We offer customized, individualized rehabilitation tailored to the specific needs of those recovering from a stroke, brain injury, neurological conditions, trauma, spinal cord injury, amputation, and orthopedic injury.

The Hospitals of Providence Rehabilitation Hospital East strives to maximize the health, function, and quality of life of those we serve through comprehensive physical medicine and rehabilitation programs.

EEOC Statement. The Hospitals of Providence Rehabilitation Hospital East is an Equal Opportunity Employer. The Hospitals of Providence Rehabilitation Hospital East is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.