Houseperson, Housekeeping - InterContinental San Francisco
$26.07 - $34.76 per hourFull-time
IHG Hotels & Resorts
What You'll Do As a Houseperson, you'll play an essential role in supporting our Room Attendants and maintaining the high standards of cleanliness and service expected in a luxury hotel. You'll ensure that linens, supplies, and guest-requested items are delivered promptly and that assigned floors and public areas are clean, organized, and well maintained.
- Assist Room Attendants with heavy items, including mattresses, linens, and housekeeping supplies.
- Deliver fresh linens, towels, and other supplies to Room Attendant carts, closets, and assigned areas throughout the day.
- Collect soiled linens from Room Attendant carts, closets, and assigned areas and transport them to the laundry.
- Maintain the cleanliness and organization of floor closets and vending areas, including removing trash, wiping shelves and counters, sweeping, and waxing floors.
- Keep floor closets organized by removing and properly storing items that do not belong in these areas.
- Respond promptly and courteously to guest requests, including the delivery and retrieval of linens, cots, housekeeping supplies, and other requested items.
- Clean designated public areas, including public restrooms, fixtures, vending areas, storage areas, and other assigned spaces.
- Report maintenance issues, needed repairs, and unsafe conditions to the appropriate supervisor.
- Respond to guest concerns and complaints with professionalism and urgency, taking appropriate action to ensure complete guest satisfaction.
- Monitor housekeeping supplies and amenities, using resources responsibly and minimizing waste.
- Promote teamwork and exceptional service through effective daily communication and coordination with Housekeeping and other hotel departments.
- Collect newspapers and other materials for recycling, as needed.
- Assist with periodic deep-cleaning projects and other housekeeping initiatives.
- Perform other duties as assigned.
- FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
- Complimentary chef-prepared meals in our Colleague Dining Room.
- Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
- Exclusive IHG One Pass Travel Program , offering deeply discounted room rates at IHG hotels worldwide.
- 50% off food and beverage when traveling on eligible IHG One Pass rates.
- BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
- Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
- Wellness and Sick Time accrued each pay period based on the number of hours you work.
- Eleven paid holidays each year.
- 401(k) retirement plan with company matching.
- Paid parental leave to support growing families.
- Training, development, and career advancement opportunities with one of the world's leading hospitality companies.
Vacancy posted 11 hours ago
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