Therapy Call Center Representative

Therapy Call Center Representative

Job Category: Patient Services Requisition Number: THERA002225

Primary Responsibilities/Requirements:

• Place outgoing calls to patients to set up physical therapy appointments
• Answer all incoming phone calls to the call center
• Ability to communicate professionally, both oral and written for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers
• Schedule appointments for all physical therapy clinics at TOC
• Highly motivated with the ability to work under pressure
• Positive, teamwork attitude
• Assist with any other task assigned
• This position will require you to spend extensive amounts of time on the phone with patients
• Strong customer service skills and problem solving
• Knowledge of data entry and excel a plus

Must also possess:

• Ability to work under pressure and meet deadlines
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self-discipline
• Proven positive, "teamwork" attitude in work history

Physical Demands:

• Must be able to use arms, hands, and fingers skillfully
• Constant sitting for long periods of time
• Must be agile and able to work efficiently in space limited areas
• Consistently work at a productive pace
• Must readily adapt to frequent treatment schedule changes

Preferred 1-2 years of medical office experience

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.