Help Desk Specialist
$45k - $47kCreative Financial Staffing
Help Desk Specialist
Onsite
$45,000 - $47,000
The Help Desk Specialist is responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware, software, and network issues. This role requires excellent problem-solving skills, patience, and the ability to communicate technical information effectively to non-technical users.
Responsibilities:
EB-1869978269
Onsite
$45,000 - $47,000
The Help Desk Specialist is responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware, software, and network issues. This role requires excellent problem-solving skills, patience, and the ability to communicate technical information effectively to non-technical users.
Responsibilities:
- Respond to and resolve user queries and issues related to computer hardware, software, operating systems, and network connectivity.
- Troubleshoot and diagnose hardware and software issues, including desktop computers, laptops, printers, and peripherals.
- Provide support for Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.) and Windows operating systems.
- Assist users with account management, password resets, and access issues.
- Document and track issues using a help desk ticketing system.
- Escalate complex issues to the appropriate support team or vendor when necessary.
- Maintain up-to-date knowledge of the organization's IT infrastructure, policies, and procedures.
- Minimum 1 year of experience in IT help desk or desktop support roles.
- CompTIA A+ and CompTIA Security+ Preferred!
- Proven experience in troubleshooting hardware and software issues.
- Proficient in using Office 365 applications and Windows operating systems.
- Excellent communication and customer service skills.
- Knowledge of IT best practices, policies, and procedures.
- Familiarity with remote support tools and technologies.
EB-1869978269
Vacancy posted 4 days ago
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