Service Advisor

Job Description

Job Description

Porsche Restoration & Service ConsultantOlsen Motorsports | Porsche Restoration, Repair, & Performance

Location: Downers Grove, IL
Full-Time Position

Olsen Motorsports is seeking a highly organized, customer-focused Service Writer / Service Advisor to become the face of our company and the central connection between clients and our shop team.

This is a critical role responsible for managing the customer journey from the first phone call or online inquiry through vehicle delivery. The ideal candidate will provide exceptional customer service, accurately communicate repair and restoration needs, prepare estimates, coordinate workflow with technicians, and ensure every client receives a first-class Olsen Motorsports experience.

Clients entrust us with some of the most valuable and significant Porsche vehicles in the country. We are looking for a professional who understands the importance of communication, attention to detail, urgency, and relationship-building while representing one of the nation's premier Porsche repair and restoration facilities.

At Olsen Motorsports, we are not a volume repair shop. We specialize in Porsche service, performance upgrades, restorations, and custom builds for enthusiasts nationwide. Every vehicle has a story, and every customer expects an exceptional experience.

This position is more than writing repair orders. You will be the trusted advisor who guides customers through one of the most important experiences they can have with their Porsche.

• Competitive salary plus performance incentives

• Paid vacation and holidays

• Growth opportunities within an expanding company

• Work alongside one of the most respected Porsche restoration teams in the country

• Professional, organized, and team-oriented work environment

If you are passionate about Porsche, customer relationships, and delivering an elite automotive experience, we would love to hear from you.

Apply today by sending your resume to Olsen Motorsports.

$100,000 - $150,000 yearly

• Serve as the first point of contact for all incoming communications, ensuring every client feels valued and heard.

• Guide prospective customers through the Olsen Motorsports process, qualifying leads with precision and care.

• Build and maintain strong customer relationships through exceptional communication and consistent follow-up.

• Create and present detailed repair, maintenance, performance, and restoration estimates with clarity and accuracy.

• Coordinate with technicians and management to provide timely updates and project status reports, ensuring transparency.

• Manage work orders, approvals, parts status, and customer communications throughout the repair process.

• Maintain accurate CRM, ShopKey, and customer records to ensure seamless service and follow-up experiences for clients and team members alike.

• Qualify leads and guide prospective customers through the Olsen Motorsports process.

• Create and present repair, maintenance, performance, and restoration estimates.

• Follow up on estimates to improve conversion rates.

• Schedule appointments and manage shop workflow.

• Deliver a luxury-level customer experience that reflects the Olsen Motorsports brand.

• Assist with vehicle deliveries, customer reviews, and post-service follow-up.

• Support sales of repair, maintenance, restoration, and performance upgrade services.

• Prior experience in a service advisor role not required but is highly preferred
• Excellent organizational, interpersonal, and communication skills are necessary
• Exemplary Microsoft Office program and general computer skills are mandatory
• High school diploma or GED is mandatory
• A valid, state-issued driver’s license and clean driving record is required

• Experience in a customer-facing automotive role, such as Service Writer or Service Advisor.

• Excellent verbal and written communication skills to clearly convey repair needs and estimates.

• Proven track record of building and maintaining strong customer relationships.

• Ability to manage multiple tasks efficiently in a fast-paced environment.

• Proficiency in using shop management software, CRM systems, and Microsoft Office.

• Comfortable discussing repair recommendations, estimates, and project budgets with clients and team members alike.

• Previous experience as a Service Writer, Service Advisor, Automotive Service Manager, or similar customer-facing automotive role.

• Strong automotive knowledge; Porsche experience is highly preferred.

• Strong organizational and multitasking abilities.

• Experience using shop management software, CRM systems, and Microsoft Office.

• Ability to thrive in a fast-paced, detail-oriented environment.

• Professional appearance and demeanor.

UNMATCHED AUTOMOTIVE PORSCHE SERVICE AND RESTORATION.

Backed by decades of experience, Olsen Motorsports proudly serves our customers with superior automotive service, repair, and restoration.

Our skilled technicians are experts in a wide range of makes and models with a specialization in Porsche service, restoration, and engine rebuilding. Delivering full concierge-style, white-glove service with unparalleled care and attention alongside technical and mechanical prowess.