Security Officers

OVERALL RESPONSIBILITIES:Patrols hotel property on foot and, if need be, using company vehicle. Quickly responding to guest requests and emergency situations, the officer expediently defuses all situations, alerting hotel management and law enforcement authorities as necessary. To comply with Marriott best practices and local, state and federal regulations, the officer documents and maintains all incident records. Additionally, he enforces all policies and procedures implemented by the hotel and government.QUALIFICATIONS/PRE-REQUISITES:At least 18 years of ageWilling to work weekends and holidaysAble to be on feet for long periods of timeWilling to work long hours when neededMust be a self-starter and able to work with minimum supervisionValid current driver’s licenseJOB REQUIREMENTS:Maintain a safe and clean work areaEnsure all assigned rooms and public areas are cleaned properlyGuest-focused personalityAbility to meet the standards of appearanceSelf-controlled dispositionUpbeat, positive attitudeAbility to work within a teamDisplay hospitality skillsAbility to understand and execute and support Marriott Customer Service Standards and Marriott Brand standardsExcellent verbal and written skillsOperational knowledge and/or appreciation of operational challengesAssertive at establishing new customer relationshipsExhibit self-confidence, energy and enthusiasmComputer competencyOTHER DUTIES:Housekeeping DutiesEngineering DutiesStocking Front DeskClean up pool areaPick up trash outsidePick up tray from guest hallwaysConsistently monitor dead areas of parking lot.PRIMARY DAILY JOB FUNCTIONS:Ensure all paperwork and reports are completed and turned inAlways be professional and ethical in dealing with guests and associatesWork closely with all other departmentsMaintain department goalsAbility to write routine reports, keep logs, and correspondenceAbility to speak effectively with guests and associatesPatrol all areas of the property and make routine checks to ensure safety and limit theft/break-insAssist guests with room accessBe aware of any and all activity on the security monitorsConduct daily physical hazard inspectionsRespond to accidents or incidents with complete professionalism and tactAssist guests and associates in an emergency situationDefuse guest/associate disturbancesComplete incident reports to document all Security/Loss Prevention related incidentsHandle all interruptions and complaintsResolve safety hazard situationsEscort any unwelcome persons from the property without interrupting the orderly flow of property operationReport to scenes of vehicle accidents/theftsCall for assistance using proper code responsesComplete a Loss Prevention shift summary/daily activity reportMaintain confidentiality of all Security/Loss Prevention and property reports/documentsTransport associates/guests to medical center if neededHandle Lost and Found proceduresComply with quality assurance expectations and standardsOther duties as assigned.PHYSICAL REQUIREMENTS (INCLUDE LIFTING AND PUSHING):Ability to bend stop and lift for extended periods of timeAble to use various tools as required for each jobEQUIPMENT USED:ComputerMarriott company vehicles including the ShuttleEDUCATION REQUIRED:High School diploma or equivalent with emphasis in technical tradesAbility to read operating instructions on equipment used in departmentAbility to speak in language understood by guests and co-workersSome computer knowledge is helpfulFirst Aid/CPR training helpful #J-18808-Ljbffr