Service Shop Supervisor

Service Shop Supervisor

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Service Shop Supervisor Responsibilities:

• Maintains a high level of product and technical knowledge and practical experience through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience
• Maintains a skill summary of the technical staff and makes recommendations to service management regarding technical needs
• Provides technical and administrative training for Technicians both in a classroom setting and on-the-job as directed and/or approved by service management
• Provides timely on-the-job assistance to Technicians having trouble diagnosing and/or repairing vehicles
• Reviews diagnostic results of any Technician performing new and/or unfamiliar diagnostic procedures, before major repairs are begun
• Provides diagnostic and test drive assistance on the service lane as needed by the service sales staff
• Personally quality checks and/or road tests the work performed on every vehicle with a major repair, every new vehicle within six months of its delivery date, and every vehicle worked on by a Technician experienced at the operation performed, or as directed by service management
• Assists the service sales staff in properly documenting Repair Order complaint, cause, and correct information
• Administers pay for the technical staff per company policies
• Attends one group morning meeting per day to ensure proper conduct and impact
• Meets individually with group leaders once a week to review group performance, and counsels them regarding all administrative and management matters
• Meets with the Service Manager once a week to report on shop productions, and discuss any pending administrative or management matters
• Monitors the manufacturer's technical certification programs to ensure all dealership Technicians have an opportunity to qualify with the highest possible scores
• Keeps shop equipment in safe operating condition; stays informed about new equipment available in the marketplace, and makes objective recommendations regarding the purchase of such equipment
• Directs the maintenance of shop "cleanliness" in accordance with company housekeeping policies and management directives
• Coordinates repairs as necessary on the entire physical plant
• Reports to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers
• Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company's business
• Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
• Performs various administrative tasks as directed by management
• Understands and follows work rules and procedures
• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates
• Follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Attends company meetings as required
• Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
• Other duties as assigned

Service Shop Supervisor Requirements/Skills/Abilities:

• Ability to lead a team to achieve departmental and organizational goals
• Strong organization skills and ability to multi-task
• Proficient knowledge of dealership's computer systems
• Time Management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Exceptional attention to detail
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others
• Exceptional attention to detail
• Works well in a team environment
• Able to work with a diverse group of people and be a positive influence on departmental morale

Required Education and Experience:

• High school diploma or equivalent. Two to three years of service experience or equivalent combination of education and experience.

Preferred Education and Experience:

• High school diploma or equivalent. Two to three years of service experience or equivalent combination of education and experience.

Additional Eligibility Qualifications (Certification/Licenses/Registrations):

• Factory Training Credentials.
• Valid Driver's License with clean driving record.
• IND-SERVICE

Ready to Join?

Apply now to learn more about what Premier Truck Group has to offer!

Premier Truck Group is an equal opportunity employer.