Specialist IT Portfolio/Project Analyst

Specialist IT Portfolio/Project Analyst Salary Range: $103,700 - $122,400 Dept/DIV: Customer Exp IT Products Supervisor: Director Product Development Location: 2 Broadway, New York, NY 10004 Hours of Work: 9:00 am - 5:30 pm (7.5 hours/day) or as required Teleworking: one day per week. New hires are eligible to apply 30 days after their effective date of hire. Opening The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Summary MTA IT's Portfolio and Program Management job family comprises empowered, multi-functional individuals who focus on overseeing product management and development programs within the organization, from strategy to delivery. These individuals are also responsible for managing all projects and programs to ensure that transportation is effective and secure, and back‑end information systems are operational to support MTA goals and priorities. This role works closely with developers, designers, operational teams, cybersecurity teams, and testers to help shape the product's features and roadmap by conducting market and customer research, gathering business and technical requirements, and monitoring performance. The work of this role will directly contribute to delivering a product & services that meets customer needs and drives business growth. For the initial development and phased lifecycle transitions of IT products and/or services, identifies affected stakeholder groups and develops user stories with traceability to source. Facilitates the prioritization of requirements and the scoping of minimum viable products. Develops service/product descriptions and helps maintain service/product catalogs. Evaluates progress against IT product goals, capabilities, and value realization. Leads the development of business cases for small‑sized projects. May serve as project leader for small‑sized IT projects. Responsibilities For the initial development and phased lifecycle transitions, identifies affected stakeholder groups and develops user stories and acceptance criteria for product backlog, with traceability to source. Facilitates the prioritization of requirements and the scoping of business requirements, scheduling, and budgeting. For IT projects/products of low impact/complexity, leads project development from conception through implementation using agreed project framework, methodology, and tools. May serve as project leader for small‑sized IT products/projects. May analyze business operations to identify process improvement opportunities, and model current and desired scenarios for stakeholder review, consideration, and approval. Develops service/product descriptions and helps maintain service/product catalogs. Facilitates the execution of resourcing activities in collaboration with delivery team managers. Analyzes market trends and customer behavior to drive feature development and product improvements. Supports the development of customer journey maps and roadmaps. Collaborates closely with product & operational leads, cyber risk management, developers, and designers to implement product enhancements based on business requirements. Actively participates in agile ceremonies. Develops effective reports and documents to communicate findings and analysis to product team and business stakeholders. Works closely and directly with design and engineering teams to deliver solutions that have demonstrable and measurable impact and determine the best technical implementation methods to achieve our customer and business objectives. Serves as an advocate for product management best practices, that maximize the value of existing technology and methodologies, to enable the product team and the organization to operate more effectively as the organization scales. Partners with engineering, design, data, lifecycle, and member support teams to build software collaboratively and inclusively. Performs other duties as assigned. Complies with all policies and standards. May be required to work hours outside regular work hours, as applicable. Observes the work performed by contractors, as applicable. Reviews invoices and approves them if the work has contractual standards, as applicable. Addresses performance issues with the contractor when possible, as applicable. Escalates issues to other parties when needed, as applicable. Required Qualifications Bachelor’s Degree in Arts/Sciences (BA/BS) Minimum 3 years experience. An equivalent combination of education and experience may be considered in lieu of a degree. Preferred Qualifications Prefer at least one certification in the current platform/domain/technical skill. Possible certifications could be, but are not limited to: Certified Product Manager Certified Agile Project Manager (IAPM) SAFe 5 Agilist (SA) Project Management Professional (PMP) Business Relationship Management Professional (BRMP) PMI Agile Certified Practitioner (PMI-ACP) ICAgile Certified Professional - Agile Project Management (ICP-APM) SAFe Product Owner/Product Manager Certified Change Management Professional (CCMP) Certified Business Analysis Professional (CBAP) Technical Skills Expert experience with common developer productivity tools like Jira, Confluence, etc. Capable understanding of technical concepts. Capable of process‑focused execution, having successfully driven technical programs for enterprise products in a fast‑paced environment. Capable of working with enterprise customers. Capable of working with project management tools and workflows. Capable of customer journey management. Familiarity with product delivery. Familiarity with SQL ideal, working with tools for data analysis and programming languages (e.g., Python or R) for data handling and analysis. Familiarity with business analysis or project management. Familiarity with agile standards for software development. Familiarity with agile methodology. Familiarity with product management. Working knowledge of IT service development concepts. Behavioral Skills Capable of active listening, attention to detail, customer service, prioritization, and problem‑solving skills. Works independently and strategically. Capable in identifying and analyzing risks and developing effective mitigation strategies. Capable technical knowledge and diverse skillset to understand various technologies, systems, and potential risks. Capable of critical thinking, problem‑solving, and decision‑making skills. Expert in interpersonal and verbal and written communication skills, with the ability to effectively collaborate with both technical and non‑technical peers. Capable of supporting multiple projects simultaneously and prioritizing tasks based on urgency and impact. Intermediate hands‑on experience with related tools. Capable of working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results‑oriented. Capable of identifying complex business and technology risks and associated vulnerabilities. Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non‑technical). Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers. Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. #J-18808-Ljbffr Metropolitan Transportation Authority (MTA)