SALES ASSOCIATE - CONSUMABLES DEPT - FLEET STORE - NAVAL BASE SAN DIEGO - FLEX (0 - 19.5 HRS)

Job Description - SALES ASSOCIATE - CONSUMABLES DEPT - FLEET STORE - NAVAL BASE SAN DIEGO - FLEX (0 - 19.5 HRS) (260001NK) Job Number: 260001NK Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active‑duty military, retirees, reservists and their families. Job Summary As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities Customer Service Proactively engage and make a connection with customers. Ask questions and listen to customers’ needs. Direct customers to merchandise informing them about upcoming events, promotions, mobile offers, and STAR card. Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes. Organization Maintain store appearance. Sales Cross‑sell products and know the layout of the store. Make suggestions to customers on the latest trends and current promotions based on their individual needs. Upsell products. Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge and specifications. Use a Point‑of‑Sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers. Complete various forms of paperwork, reports, and reconciliation. Inventory Be the keeper of merchandise, complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories. Dependability Adhere to assigned work schedule; complete work assignments accurately and completely. Perform other duties as assigned. Qualifications Product Knowledge Basic knowledge of product merchandise. Experience Retail experience preferred but not required. Communication Skills Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition, subtraction, multiplication, and division. Reasoning Ability Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independently of direct supervision. Physical Demands and Work Environment This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. Other Skills Enthusiastic, friendly, and energetic with a desire to provide outstanding service. Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays. Benefits Tax‑free shopping privileges Free bus passes / free parking Discounted tickets at MWR Access to Navy Lodge hotels worldwide This position may work across multiple locations based on business needs. The initial assignment will be in the Consumables Dept. No experience required. High school graduate or equivalent preferred. #J-18808-Ljbffr Navy Exchange Service Command