Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative (CSR) - Front Desk

unibodyautotech

Job Description

Job Description

About the Role

We’re looking for a high-energy, polished, and professional Customer Service Representative to be the face of our collision center.

This is a fast-paced front desk role where you’ll interact with customers, insurance companies, and our internal production team daily. You’ll help guide customers through the repair process from First Notice of Loss (FNOL) to vehicle delivery.

If you’re organized, tech-savvy, and enjoy helping people—this is a great opportunity to build a career in the automotive industry.

What You’ll Do

  • Greet customers and create a welcoming, professional first impression
  • Answer and manage phones, emails, and SMS/text communication
  • Assist customers with First Notice of Loss (FNOL) and insurance claims setup
  • Schedule estimates, repairs, and drop-off appointments
  • Check in vehicles and assist with intake + basic photo documentation
  • Provide real-time status updates to customers throughout the repair process
  • Communicate with technicians and management for accurate updates
  • Maintain and organize customer files (estimates, photos, approvals, notes)
  • Process payments (cash, credit cards, insurance checks)
  • Keep the front office clean, stocked, and professional at all times

What We’re Looking For

  • Strong communication skills (in-person, phone, and written)
  • Friendly, professional, and confident presence with customers
  • Fast-paced multitasker who can handle constant updates and communication
  • Tech-savvy and comfortable learning multiple software systems (we will train)
  • Comfortable using AI tools, messaging platforms, and modern office systems
  • Detail-oriented and highly organized
  • Team player who can move between front office and shop floor communication
  • Reliable, punctual, and dependable

Requirements

  • Must be comfortable using your personal smartphone for business apps
    (iPhone preferred, Android OK)
  • Ability to walk the shop and communicate with technicians as needed
  • Willingness to learn collision repair processes, insurance workflows, and software systems
  • Previous customer service experience preferred (auto industry is a plus, not required)

Why Join UNIBODY

  • Fast-growing, modern collision center environment
  • Opportunity to learn insurance, estimating, and operations
  • Career growth into Estimator, Office Manager, or Production roles
  • Supportive, high-performance team culture

Apply Today

If you’re sharp, energetic, and ready to grow in a high-level operation, we want to meet you.

Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Service Representative (CSR) - Front Desk in Honolulu, HI vacancy
  • $18 - $22 per hour

    Customer Service Representative$18.00-$22.00/hour DOE + $2.00/hour Overnight Shift Differential Full-Time...  ...time Customer Service Representative (CSR) to join our Client Care team.You'll...  ...payments, medical records, and other front desk needs in our busy 24/7 Emergency & Specialty... 
    Suggested
    Full time
    Night shift

    Ethos Veterinary Health

    Honolulu, HI
    4 days ago
  •  ...About the Role We’re looking for a high-energy, polished, and professional Customer Service Representative to be the face of our collision center. This is a fast-paced front desk role where you’ll interact with customers, insurance companies, and our internal... 
    Suggested
    Work at office

    unibodyautotech

    Honolulu, HI
    26 days ago
  • $16 - $20 per hour

     ...Sales Associate / Customer Service Representative Drybar is a blow-dry-only bar, and our philosophy is simple. Focus on one thing and be the...  ...use logic and support resources to solve problems at the front desk ~ Maintains professional demeanor under pressure ~ Drybar... 
    Suggested
    Hourly pay
    Local area
    Flexible hours
    Shift work

    Drybar Shops

    Honolulu, HI
    4 days ago
  • $18.25 per hour

    Customer Service Representative (CSR) Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! MUST LIVE IN HAWAII Required Start Date: 8/5/2025 All shifts... 
    Suggested
    Remote job
    Temporary work
    Live in
    Work at office
    Work from home
    All shifts
    Monday to Friday
    Flexible hours

    Modivcare

    Honolulu, HI
    4 days ago
  • $18 - $22 per hour

    Customer Service Representative - VERC Compensation $18.00 - $22.00 per hour, based on experience $2.00 per hour shift differential for overnight...  ...a full-time Customer Service Representative to support front desk and client service operations in a fast-paced emergency... 
    Suggested
    Hourly pay
    Full time
    Work at office
    Shift work
    Night shift

    Ethos Veterinary Health

    Honolulu, HI
    1 day ago
  • $35 - $36 per hour

     ...Front Desk Clerk As a Front Desk Clerk, you will be providing excellence in service while checking owners and guests in and out of the property and responding to inquiries...  ...~1 year of related experience, including customer service, cash handling, and data entry experience... 
    Hourly pay
    Daily paid
    Full time
    Part time
    Shift work
    Weekday work

    Hilton Grand Vacations

    Honolulu, HI
    4 days ago
  • $19 per hour

     ...Receives client families and visitors at the front desk by greeting, welcoming, directing and...  ...routine questions associated with services, products, location directions, etc....  ...Immediately notifies and involves management with customer service and security issues Receives... 
    Full time
    Temporary work
    Immediate start
    Flexible hours
    Weekend work

    SCI Shared Resources LLC

    Honolulu, HI
    4 days ago
  • $18 - $22 per hour

     ...Looking for a flexible veterinary customer service opportunity? VERC is seeking a friendly...  ...Receptionist to support our front desk and Client Care team on a per diem...  ...Receptionist, Veterinary CSR, Client Service Representative, Medical Receptionist, Front Desk... 
    Daily paid
    Full time
    Casual work
    Flexible hours
    Shift work

    Ethos Veterinary Health

    Honolulu, HI
    15 hours ago
  •  ...care in a warm, plantation-style atmosphere. Essential Duties and Responsibilities Reception & Customer Service Support Provides professional front desk and customer service support by welcoming visitors, answering and directing calls, responding to inquiries... 
    Work at office
    Shift work

    Hale Ho Aloha, Inc.

    Honolulu, HI
    15 hours ago
  • $28.14 per hour

     ...Guest Services Ambassador Hourly Rate: $28.14 Hourly Wage: $28.14 Job Status: Casual (0-19 / hours per week) Are you looking...  ...outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Responds to guest requests... 
    Hourly pay
    Casual work
    Local area
    Worldwide
    Shift work
    Weekend work

    Marriott Vacations Worldwide

    Honolulu, HI
    2 days ago
  • $35 - $36 per hour

     ...guest experience at one of Hawai?i's newest luxury resorts! Our Front Desk Clerk team members deliver a warm, professional, and elevated...  ...for owners and guests while managing check-in, check-out, and service inquiries in accordance with brand standards. Serving as a... 
    Hourly pay
    Daily paid
    Full time
    Local area
    Worldwide
    Flexible hours
    Shift work
    Night shift
    Weekday work

    Hilton Grand Vacations

    Honolulu, HI
    5 days ago
  • $32.34 per hour

     ...Specialist Sales Front Desk Hourly Rate: $32.34 Are you looking for a place where meaningful...  .... Provides the highest level of service to exceed budgeted sales presentations...  ...will be highly motivated with sales or customer service experience and enjoy interacting... 
    Hourly pay
    Local area
    Worldwide
    Flexible hours

    Marriott Vacations Worldwide

    Honolulu, HI
    1 day ago
  • $19 per hour

     ...30am to 4:30pm As a Receptionist you will be responsible for providing professional, courteous and exceptional service to all customers. The front desk receptionist plays a key role in maintaining the store reputation and image. Responsibilities: Greet and assist... 
    Hourly pay
    Temporary work
    Work at office

    Lithia

    Honolulu, HI
    1 day ago
  • $17 - $25 per hour

     ...Front Desk Receptionist Hawaii Endoscopy Center is looking for a Part-time Front Desk Receptionist to join the team! Hawaii Endoscopy...  ...HI, is a leading provider of gastroenterology and endoscopic services. With a commitment to patient-centered care, our facility... 
    Hourly pay
    Part time
    Work at office
    Monday to Friday
    Flexible hours

    USPI

    Honolulu, HI
    2 days ago
  •  ...We are seeking a friendly and organized Front Desk Medical Receptionist to join a healthcare team. This position will be responsible for providing excellent customer service to patients while supporting day-to-day front office operations. Responsibilities: Greet... 
    Work at office

    Link Network

    Honolulu, HI
    1 day ago
  •  ...friendly, professional, and guest-focused Front Desk Agent to join our hotel team. The Front...  ...impression, providing exceptional guest service, and ensuring a smooth and efficient...  ...management. Qualifications Previous hotel or customer service experience preferred. Bilingual... 
    Full time
    Local area
    Flexible hours
    Shift work

    Waikiki Malia

    Honolulu, HI
    3 days ago
  • A hospitality company in Honolulu is seeking a Guest Service Agent responsible for providing excellent service to guests. This role includes...  .... Candidates are expected to have a high school diploma and customer service experience while being proficient with computer systems... 

    Highgate Hotels, LP

    Honolulu, HI
    5 days ago
  • Akahi Associates/Kako'o Services, LLC is hiring a full-time receptionist for Tripler Army Medical Center in Honolulu, Hawaii. The role involves responding to calls and visitors, verifying patient eligibility, and managing appointments. Applicants should have a high school... 
    Full time
    Flexible hours

    Akahi Associates/Kako'o Services, LLC

    Honolulu, HI
    3 days ago
  •  ...level and the underinsured or uninsured. The center provides services in a culturally sensitive manner, offering translation...  ...history and diversity. Role Overview In this integral role, the Front Desk Representative will play a key role in ensuring the smooth operation of... 
    Full time
    Work at office
    Shift work
    Afternoon shift

    Lāna‘i Community Health Center

    Honolulu, HI
    1 day ago
  •  ...deals on fitness products and wellness services. Flexible scheduling tailored to your needs...  ...Supervisor. Greets and assists customers and advises on utilization and care of merchandise...  ...and group fitness reservations. Keeps front desk and lobby neat and clean at all times.... 
    Flexible hours
    Night shift

    SupportFinity™

    Honolulu, HI
    2 days ago
  • $54.54k

     ...make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories,... 
    Hourly pay
    Part time
    Casual work
    Local area
    Worldwide
    Shift work
    Night shift
    Weekend work

    Marriott Vacations Worldwide

    Honolulu, HI
    2 days ago
  • $19 per hour

    Front Desk AssociateOur associates celebrate lives. We celebrate our associates.Receives client...  ...routine questions associated with services, products, location directions, etc.Immediately...  ...notifies and involves management with customer service and security issuesReceives... 
    Temporary work
    Immediate start
    Flexible hours
    Weekend work

    Service Corporation International

    Honolulu, HI
    3 days ago
  •  ...related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out,...  ...and distribute month-end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate... 
    Flexible hours
    Night shift
    Afternoon shift

    Royal Lahaina Resort

    Honolulu, HI
    2 days ago
  • $16 per hour

     ...Overnight Member Services Representative Ala Moana - Honolulu, HI 96814 Overview Salary...  ...experience by providing a superior level of customer service to Planet Fitness members,...  ...or Manager as needed. Handle all front desk related activities including:... 
    Hourly pay
    Full time
    Part time
    Shift work
    Night shift
    Day shift

    Planet Fitness

    Honolulu, HI
    4 days ago
  • Title: Guest Services Attendant - Night Audit Reports To: Guest Services Lead/Supervisor Department: Lodging Summary...  ...Position: Performing close of day scenarios for the Front Office while performing overnight front desk services. Responsibilities Follow all specified... 
    Work at office
    Shift work
    Night shift
    Weekend work

    ExplorUS

    Honolulu, HI
    4 days ago
  •  ...*RESPONSIBILITIES*** Support Customer Engagement efforts by enabling...  ...customers with expanded service channel options (e.g. Sales Coordinator...  ...dictate, i.e. reception desk, supply orders,...  ...requirements listed above are representative of knowledge, skill and/or ability... 
    Full time
    Local area
    Worldwide

    FHLB Des Moines

    Honolulu, HI
    3 days ago
  •  ...Mid-Level Functions: Administrative Reports To: Director of Tax Services & Director of Accounting Services Location: Honolulu, HI...  ...as needed. Prepare monthly billing summaries, firm-wide. Other Front desk back-up – such as, but not limited to, greeting clients, answering... 
    Permanent employment
    Full time
    Live in
    Work at office
    Remote work
    Relocation
    Weekend work

    Hawaii Accounting

    Honolulu, HI
    4 days ago
  •  .... RESPONSIBILITIES Support Customer Engagement efforts by enabling...  ...customers with expanded service channel options (e.g. Sales Coordinator...  ...dictate, i.e. reception desk, supply orders,...  ...requirements listed above are representative of knowledge, skill and/or ability... 
    Local area

    Sysco Northeast Rdc

    Honolulu, HI
    1 day ago
  • $16 per hour

     ...members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and...  ...elevate to Assistant Manager or Manager as needed. Handle all front desk related activities including: Answer phones in a friendly... 
    Hourly pay
    Full time
    Part time
    Shift work
    Night shift

    Supreme Fitness Group

    Honolulu, HI
    4 days ago
  • $22 per hour

     ...staff and visitors are greeted in a pleasant and professional manner Project a professional image of MTM Use excellent customer service skills, establish and maintain effective working relationships with employees, agencies, participants, external partners, and... 
    Full time
    Casual work
    Work at office
    Local area
    Monday to Friday
    Shift work

    Mtm

    Honolulu, HI
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative (CSR) - Front Desk. Be the first to apply!