Customer Advocate

Customer Advocate

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry.

The Customer Advocate is a primary point of contact for customers, focused on delivering a positive experience by addressing inquiries, resolving issues, and providing accurate information. This role requires strong attention to detail, a customer-first mindset, professionalism, and adherence to safety and risk management standards.

The ideal candidate is a collaborative team player who contributes to team goals, supports colleagues, and helps create consistently positive experiences for customers and teammates. We're looking for someone who enjoys fostering a positive workplace and brings a good-natured sense of humor while contributing to overall customer success.

Responsibilities

• Respond to customer inquiries via email or chat in a timely and professional manner
• Resolve customer issues efficiently while ensuring accuracy and completeness
• Maintain detailed and accurate records of customer interactions
• Identify customer needs and provide appropriate solutions or escalate when necessary
• Demonstrate empathy and a strong commitment to customer satisfaction
• Follow company policies related to safety, compliance, and risk management
• Collaborate with internal teams to improve processes and customer experience
• Continuously seek opportunities to enhance service quality and improve customer outcomes
• Identify recurring customer issues and provide feedback to improve processes, tools, and overall experience

Skills

• Strong attention to detail and commitment to accuracy in all customer interactions
• Customer-first mindset with the ability to build trust through empathy and responsiveness
• Professional, courteous, and positive communication style (written and verbal)
• Ability to follow established procedures while maintaining flexibility to solve problems
• Awareness of safety, compliance, and risk management standards
• Ability to protect sensitive customer information and maintain confidentiality
• Collaborative team player who contributes to a positive work environment
• Strong organizational and time management skills
• Proactive approach to identifying improvements and enhancing the customer experience
• Comfortable working with CRM systems and documenting customer interactions accurately

Attributes

• We believe the most productive teams are those that:
• Do work that interests, challenges, and professionally develops them
• Do things that contribute to the success of the company and team
• Like and respect the team members they work alongside every day
• As a result, we hire for Culture First, and are looking for candidates who possess the following:
• Action oriented, self-motivated, self-starter with a solution oriented mindset
• Curious, innovative, and creative
• Glass half full optimism
• Natural problem solver, not afraid to ask questions and adept at learning new things rapidly
• Humble Leadership / Team Oriented
• Operates from the position of "do what's best for the business and team"

Qualifications

• High school diploma or equivalent (required); associate or bachelor's degree preferred
• Previous customer service or support experience preferred
• Strong communication and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Basic computer proficiency and familiarity with Salesforce CRM
• Experience with branch based industrial distribution preferred; heavy-duty trucking industry a plus