Automotive Service Advisor

Stew Hansen Buick GMC, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. In this role you have a significant opportunity to positively impact the customer experience by serving as a liaison with the customer and our shop. Our dealership is growing and we want the best on board! Core Competencies & Qualifications Friendly and cooperative demeanor; quick to connect and build relationships with others Unselfish and approachable with a preference for exciting, fast‑paced work Motivated, patient, conscientious, relaxed and cooperative team worker Accommodating and analytical, while producing highly precise and accurate work Why you’ll love working with us Competitive compensation package and 401k with company match Wellness Time Off, plus holidays, plus a Personal Purpose Day Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend Year‑end bonus program for all employees (Garff Giveback) Employee discounts on vehicle purchase, parts, service and more! What you’ll do as a Service Advisor Greet all customers promptly and professionally Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriate Provide customers with updates, estimates, and inspection results in a timely manner Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry Review all completed work and recommendations and collect payments from customers Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information Provide excellent service and review the customer satisfaction survey with each customer Will you join us as a new Service Advisor? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you. You’re in for a great ride (excuse the car metaphor). We’re not your standard dealership or group of dealerships and we’re pretty darn proud of that. We’re out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today. #J-18808-Ljbffr Ken Garff Automotive Group