ACTT Team Leader - Children's Hope Alliance (Charlotte, NC)

Job Type Full‑time Description Are You Looking For a Workplace That Values Your Well‑being And Supports Your Family Life? Look No Further! At Children's Hope Alliance, We Believe In Creating a Supportive And Inclusive Environment For All Our Employees. We offer an array of family‑friendly perks: Parental Leave: We understand the importance of family time. Our generous parental leave policy ensures you can cherish those precious moments with your new addition. Military Reserve Pay: We proudly support our employees who serve in the military reserves. Bereavement Leave: In times of loss, we stand by our employees. Our bereavement leave policy provides the time you need to grieve and be with your loved ones. Work‑Life Balance: We believe in a healthy work‑life balance. With flexible working hours and remote work options, we help you manage your professional and personal life effectively. Birthday PTO: Celebrate your special day with a day off on us! Enjoy your birthday with family and friends, making memories that last a lifetime. Sign‑On Bonus $1,500K Summary The Child ACTT Team Lead is responsible, personally or through appropriate delegation, for staffing and clinical supervision of the Child Focused Assertive Community Treatment (ACT) team. The Team Leader works in conjunction with the Chief Program Officer, Program Manager, Program Director, and Psychiatric Supervisor to provide overall clinical leadership and responsibility for monitoring participant treatment, rehabilitation, and support services provided by the Child ACT Team, as well as supports the clinical supervision, education, and training of other team members. The Team Leader provides assistance to individuals to maximize their recovery, ensures consumer‑directed goal setting, assists both the individual and family served to gain hope and a sense of empowerment, and provides assistance in helping the individuals served become respected and valued members of their family and community. This is a flexible hybrid position, requiring office, home and community‑based work. Principal Duties And Responsibilities Plan, implement and manage staffing to ensure required level of service to participants. Maintains a caseload of at least 4 families; or as otherwise needed for team coverage. Team Lead will meet productivity standards for own caseload; and also hold team members supervised to their productivity standards as well. Ensure training and clinical supervision is provided within scope of practice. Collaborates with Program Manager and Leadership for internal training needs. Customer Service Skills: General friendliness, a solution‑focused attitude, being responsive and flexible. Participates in open, direct, solution‑focused communication with participants, families and team members. Collaborate with Program Manager to evaluate utilization and programming to meet financial requirements. Staff clinical duties could include but are not limited to intake, evaluation, assessment, supervision, side‑by‑side support, co‑facilitation of psycho education groups, co‑facilitation of Family Education and Support and case management for individuals and their families. This is done under direct clinical supervision and based on their scope of practice as identified by CHA and individual licensing entities. Facilitates team/staff meetings to encourage transparency amongst the inter‑disciplinary team and provides clinical direction as appropriate. Monitors participant level of service and treatment provision by the team in accordance with Participant Achievement Agendas. Monitors the team/staff adherence to clinical documentation and service compliance standards. Participate in case conferences, team meetings and any other appropriate meetings associated with staffing, safety and quality assurance. Assist staff to understand and cooperatively undertake actions to meet individual and family needs that are strength based and family centered. Work collaboratively with other members of inter‑agency programs (MIS, utilization management, HR, finance, development, foster care, leadership and administrative staff) to meet the customer service and clinical needs of participants and families. Develops and adheres to supervision plans with direct supervisor and supervisees utilizing Leader of Others principles. Provides input and assists with implementation of electronic solutions utilized on the team (electronic health record, APP, etc.). Work schedule is primarily weekdays, with some flexibility needed for weeknights, weekends and collaboration with team for holiday coverage. On call duties as assigned required. Perform other duties as assigned. Supervision Responsibilities Clinical supervision of assigned direct reports on the Child Focused Assertive Community Treatment (ACT) team. Core Competency: Supervisors Supervisors will complete 100% of direct reports evaluations on time (within 30 days of the effective date of evaluation) and will have no old evaluations outstanding to meet expectations. Supervisors that supervise second level reports will also need to have 85% of any indirect reports completed on time to meet expectations. Measurement: Review of evaluations due during the review period and whether they were completed on time. Core Competency: Analytical Skills Therapist demonstrates an ability to review, interpret, and include client assessments in case conceptualization of treatment plan. Includes internal and external CCA’s, PCPs, Medical Evaluations, and Psychological Testing. How will competency be measured? At hire review of staff member's first client admission for evidence that inclusion of collateral information is included in client assessment, progress notes, and treatment plan. Annual review of 5 client records for evidence that inclusion of collateral information is included in client assessment, progress notes, and treatment plan. Requirements To perform this position successfully, you must perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. All Employees Have The Following Expectations Mission: Contribute to and enhance company mission Organization: Prioritize and plan work responsibilities appropriately Professional Development: Attend and/or successfully complete all required trainings and meetings Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision Professionalism: Comply with all applicable policies, practices, and procedures; report all out‑of‑compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community Teamwork: Serve effectively as a team contributor on all assignments Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals Education And Experience Requirements Knowledge and at least 3–5 years’ experience in the treatment of children with serious emotional disturbance, with a minimum of 2 years post‑graduate school experience, preferably in a community‑based model of treatment. Knowledge obtained through completion of a Master degree curriculum in appropriate discipline from accredited institution. Valid clinical NC license in a human service related field (i.e., Licensed Psychologist, Licensed Psychological Associate, LCSW, LPC / LCMHC, LMFT, Licensed Psychiatric Nurse Practitioner, Psychiatric Clinical Nurse Specialist, etc.) Two years post‑licensure preferred. At least two year’s skill and experience in staff management, leadership and clinical supervision. Skill and experience in delivery of Evidenced‑Based Practices. Skill and experience in group, individual and/or family counseling as appropriate. Knowledge of state and federal rules and regulations governing confidentiality, 42CFR/HIPAA. Knowledge of local, state and federal program administration regulations. Demonstrates a high standard of professional conduct and ethical behavior that will enhance the quality of care and encourage positive interactions among staff. Valid driver’s license Computer skills including but not limited to, Internet access, word processing, report writing and spreadsheet applications necessary to generate appropriate reports allocated to the position of Team Leader. Successful pre‑employment drug screening with negative results required. Active CPR and First Aid certification required. Active CPI Certification required or able to attain through CHA provided training Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer. Employee must be able to operate a vehicle for job duties, and keep a valid NC drivers license with insurance. The work environment will contain slight to moderate office‑related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles. The employee must occasionally travel to different locations in the course of work. Physical functions which are considered essential to the satisfactory performance of the job include the following: public speaking, reading, typing, writing, using the telephone, driving, therapeutically restraining children and adolescents in crisis situations. Salary Description $59,840-$71,060 per year Children’s Hope Alliance is an Equal Opportunity Employer Children’s Hope Alliance is an Equal Opportunity Employer #J-18808-Ljbffr The Teaching Family Association