Logistics Coordinator

Logistics Coordinator

Location: Cranberry Township, PA Job Type: Full-Time

At Knichel Logistics, we are dedicated to delivering exceptional logistics solutions through intermodal, truckload, and LTL services. We are seeking a logistics coordinator to play a critical role in ensuring seamless execution of shipments while living out our core values: Customer Obsessed, Team Focused, Be Valuable, Do the Right Thing.

About Us: From the food and beverages that stock our shelves, to electronics and everything in between, Knichel Logistics arranges the transportation of consumer goods throughout North America. We are a fast growing, woman-owned and operated, non-asset-based 3rd party logistics provider headquartered in Cranberry Township, PA.

Key Responsibilities:

• Accurately enter customer orders into internal systems in a timely manner.
• Monitor, track, and trace shipments to proactively provide updates to customers and internal stakeholders.
• Confirm pick-ups and deliveries with carrier partners to ensure successful execution and identify potential issues early.
• Monitor driver detention and promptly notify appropriate parties to help customers mitigate charges.
• Update customer shipment portals with timely and accurate information.
• Identify and escalate service issues or risk of failure to appropriate internal contacts such as account managers.
• Provide world-class customer service through phone and email communication with carriers and customers.
• Support department goals and contribute to a positive, team-focused environment.
• Perform other duties as assigned to support Knichel's operational excellence and customer satisfaction.

What We Are Looking For:

• Education: High school diploma or equivalent. Bachelor's degree in business, logistics, supply chain management, or a related field (preferred).
• Experience: Entry-level role; no prior experience required. 1 year in logistics, customer service, or hospitality (preferred)
• Skills: Strong communication and relationship-building skills. Detail-oriented with a focus on accuracy and timely follow-through. Able to thrive in a team environment and contribute to shared success. Comfortable working in a fast-paced, technology-driven setting. Familiarity with Microsoft 365 products.

What We Offer:

• Play a key role in delivering best in class service to our customers.
• A collaborative work environment within our brand-new headquarters in Cranberry Township, PA.
• Competitive compensation and benefits package.

Are You Ready? If you're a proactive problem-solver with a customer-first mindset, we'd love to hear from you!