Senior Analyst, Order Experience Team

As a Senior Analyst on our Order Experience team youll play a crucial role in translating system and process-driven issues into actionable insights working with technology partners and developing effective processes to resolve or minimize issues. This includes leading ongoing process improvements aimed at enhancing operational efficiency. Conveying key messages through data analysis will be a significant portion of the role. Additionally this role will require you to be curious in nature to be comfortable with ambiguity and to have a strong attention to detail with the ability to adapt to shifting priorities across various tasks.

This role is hybrid which means you will be required to work some days on site at an approved Best Buy location and some days virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What youll do

• Manage the customer experience open orders and key performance indicators through data analytics and trend analysis
• Provide guidance on the daily processes analytics and project management; collaborate to ensure optimal order experience for both internal and external customers
• Identify and communicate process and system gaps working with analysts to achieve optimal outcomes
• Partner cross-functionally to ensure process execution; assist partners in understanding order experience processes.
• Attend cross-functional meetings bringing in subject matter experts as needed providing after-hours support when necessary
• Demonstrate leadership within the team and with partners helping alleviate roadblocks and facilitating effective problem solving
  

Basic qualifications

• 2 years of experience in order management supply chain retail or analytics
• 1 year of experience building proficiency in reporting skills including utilization of SQL Power Pivot Power Query Google Cloud Big Query or other data transformation tools
• Demonstrated ability to build and maintain strong relationships internally and externally
• Experience managing timelines and cross-functional team action items in a dynamic fast-paced environment
• Ability to prioritize business needs and effectively articulate them to partners

Preferred qualifications

• 2 years of experience working with data analyzing complex data and creating translatable solutions for leadership
• 1 year of experience working independently while influencing team efforts demonstrating the ability to take initiative and lead initiatives while collaborating effectively with colleagues.
• 1 year of experience handling a high volume of inbound inquiries
• Proficiency in SQL
• Possess a solid understanding of project management principles including the ability to plan execute and monitor projects effectively to achieve desired outcomes.
  

Whats in it for you

Were committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it especially at key moments in your life.

Our benefits include:

• Competitive pay

• Great employee discount

• Financial savings and retirement resources

• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation where you live your full-time or part-time employment status and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location employment status salary or hourly status (exempt/non-exempt) and years of continued or bridged service.

Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to our Incentive Programs Summary.

For more information about benefits LOA and paid time off please refer to our Benefits Guide.

About us

As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Required Experience:

IC