Service Technician

Job Description Summary Position Objective: The Flooring Solutions Technician 2 will coordinate with the leadership team to provide an exemplary level of service to our customers, demonstrate skills and performance in the use, operation, set up and repair of all company equipment. This position requires the individual to demonstrate a level of professionalism through positive communication and appearance that will be respected by other service personnel. The Technician 2 cleans equipment, performs preventive maintenance, and makes the needed repairs on equipment within the area of responsibility, and in the safest and most effective way possible to avoid down time. Position Responsibilities Performs check‑ins when equipment is returned to the shop Assists with loading and unloading of equipment as needed Cleans, pressure washes, and preps equipment for repairs and details equipment for rent‑ready status Performs full‑service maintenance on all equipment, diagnoses, and repairs most mechanical problems Maintains a safe work environment and performs duties in accordance with safety standards Keeps track of rental equipment (inventory) and coordinates deliveries, pick‑ups and service calls with customers Maintains warehouse area, cleans, repairs, orders, and installs all necessary parts to ensure the standards are met Sources and manages the inventory of parts and supplies Completes and maintains equipment service records including damage repair, preventative maintenance, and warranty processing Ensures decals are replaced and equipment is cleaned, then detailed Operates company vehicle safely and maintains a valid driver’s license and excellent driving record free from points Keeps records and maintains company vehicle, including washing, oil changes and general safety inspection; any defect or variation from normal performance should be reported to the supervisor Maintains and tracks company tools and supplies; (broken tools should be brought to supervisor for replacement) Oversees and maintains wash bay and wash bay area to ensure proper maintenance, preventative maintenance, and a safe, clean work environment Communicates professionally with customers, managers, and sales engineers to schedule deliveries, pick‑ups and service calls Completes appropriate paperwork for deliveries, pick‑ups and service calls Directs customers to sign appropriate paperwork; keeps track of serial numbers Delivers and installs rented equipment; trains authorized operator (and/or customer) on safe use of equipment Implements proper and safe procedures Works with managers and rental specialists to maintain accurate records and tracking of in‑stock and rented equipment Is on call for emergency service and is available on a rotating schedule for emergency service response calls on weekends and evenings Requirements Education & Experience: 3-5 years of mechanic experience with IC engines, propane, electrical and hydraulic experience. High school diploma or GED required; some trade school or equivalent training desired. Will need to provide mechanic’s tools of trade. Excellent trouble‑shooting skills. Ability to prioritize work assignments. Ability to work independently and be flexible regarding work assignments. Ability to be flexible with changing priorities in a fast‑paced environment. Must possess a high degree of safety‑awareness. Working knowledge of equipment design and safety requirements. Prior floor care equipment experience strongly preferred. Base Pay Range $21.38 - 29.39 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Benefits Health, Dental and Vision plans 401(k) Match Volunteer time off Short‑term and long‑term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half‑day holidays 2 floating holidays 1 inclusion day 1 volunteer day #J-18808-Ljbffr Dormont Manufacturing Co