Case Manager

Overview Farah & Farah is a personal injury law firm located in Georgia and Florida, headquartered in downtown Jacksonville. Key Responsibilities Gather essential documents and evidence related to claims. Negotiate settlement offers and provide operational support within the office. Draft demand letters, facilitate negotiations, and maintain efficient office operations. Manage and negotiate cases with insurance companies. Effectively handle a full caseload. Maintain regular communication with clients. Open new files, establish initial client contact, and ensure ongoing communication. Conduct thorough investigations for each case, gathering and analyzing relevant information, and enter data into the ATO database. Verify insurance coverage and liability issues, maintaining contact with insurance providers. Oversee client medical care, communicating with clients and medical professionals. Schedule medical appointments and explain procedures and related documentation to clients. Continuously monitor case status and review medical records. Organize and maintain case files for demand writers. Assist management with reporting, office coordination, and compliance with firm policies and procedures. Support office staff and assist with team oversight as needed. Act as liaison for office operations and provide support to staff and management. Assist with training, mentoring, and onboarding new team members. Monitor workflow and help ensure cases progress efficiently and deadlines are met. Help foster a positive, professional, and team-oriented office environment. Minimum Qualifications Strong organizational skills with the ability to manage time and prioritize multiple tasks. Excellent verbal and written communication skills. Empathy and the ability to interact effectively with clients during challenging times. Determination to achieve the best outcomes for clients. A passionate and prideful approach to work. Strong problem‑solving skills and attention to detail. Consistent attendance, reliability, and integrity. Ability to multitask while maintaining professionalism and confidentiality. Bilingual skills are a plus. Benefits We Offer 401(k) with matching contributions. Comprehensive health, dental, and vision insurance. Life insurance and short‑term disability coverage. Paid time off and an employee assistance program. Health savings account. Referral program. Schedule Full‑time, 8‑hour shifts. Monday to Friday. On‑site in a professional office setting. Equal Opportunity Statement Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify We participate in E‑Verify. If E‑Verify cannot confirm your authorization, we will provide written instructions and the opportunity to contact the Department of Homeland Security (DHS) or the Social Security Administration (SSA) to resolve the issue before any employment actions are taken. E‑Verify will only be utilized once you have accepted a job offer and completed the I-9 Form. #J-18808-Ljbffr