Director, AI Platform Reliability

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near San Francisco, CA. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

We are looking for an accomplished and hands-on Director of AI Platform Reliability to lead the architecture, development, and operation of highly scalable, distributed software platforms.

This leader will be responsible for systems that process hundreds of millions/billions of transactions and events , manage terabytes to petabytes of data , and deliver reliable, low-latency services to enterprise customers. The ideal candidate combines strong engineering depth in Java, Kafka, distributed systems, and cloud-native microservices with a demonstrated ability to build and lead high-performing engineering organizations.

This is a strategic leadership role, but it requires a leader who can remain close to the technology, participate in architecture reviews, challenge design decisions, guide teams through complex production problems, and establish the engineering practices required to operate mission-critical platforms at scale.

Here's a closer look at this key role:

• Lead and scale multiple engineering teams responsible for high-volume, business-critical distributed systems and data platforms.
• Define the technical strategy and architecture for platforms processing hundreds of millions of transactions and terabytes of data.
• Guide the development of Java-based microservices, APIs, Kafka streaming pipelines, batch-processing workflows, and cloud-native services.
• Build and evolve scalable data lake and Data Lakehouse platforms supporting real-time, near-real-time, and batch analytics workloads.
• Establish reliable data ingestion, transformation, storage, governance, lineage, retention, and data-quality practices across streaming and batch pipelines.
• Build low-latency, highly available, fault-tolerant systems with strong scalability, resiliency, and disaster-recovery capabilities.
• Define and own operational SLAs, SLOs, availability targets, recovery objectives, and performance metrics for critical services and data pipelines.
• Drive capacity planning, load testing, throughput optimization, and improvements to p95 and p99 latency.
• Ensure effective Kafka design, including partitioning, consumer groups, ordering, schema evolution, replay, and lag management.
• Establish engineering standards for architecture, coding, testing, security, observability, and production readiness.
• Partner with Product, Architecture, SRE, Security, Data, and Infrastructure teams to deliver strategic platform initiatives.
• Strengthen operational excellence through monitoring, incident management, on-call practices, root-cause analysis, and continuous reliability improvements.
• Recruit, mentor, and develop engineering managers, architects, and senior technical leaders.
• Improve developer productivity, CI/CD automation, deployment safety, and release predictability.
• Manage technical debt, platform modernization, cloud costs, and long-term scalability investments.

What You'll Need:

• 10+ years of professional software-engineering experience, including significant experience building large-scale distributed systems.
• Experience leading engineering teams, architects, and staff engineers.
• Demonstrated success delivering and operating platforms that process hundreds of millions of transactions, requests, or events.
• Deep technical expertise in Java, JVM performance, concurrency, multithreading, memory management, and application profiling.
• Strong experience designing and operating microservice-based and event-driven architectures.
• Extensive production experience with Apache Kafka or a comparable distributed streaming platform.
• Strong understanding of Kafka partitioning, replication, consumer groups, offset management, ordering, delivery semantics, schema evolution, and reprocessing.
• Experience designing low-latency, highly available APIs and backend services.
• Experience managing terabyte- or petabyte-scale datasets across relational, NoSQL, streaming, and object-storage technologies.
• Strong understanding of distributed-systems concepts, including consensus, replication, partitioning, consistency models, idempotency, backpressure, and fault tolerance.
• Experience operating cloud-native applications using Kubernetes, containers, infrastructure as code, and automated CI/CD pipelines.
• Experience with at least one major cloud platform, such as AWS, Google Cloud, or Microsoft Azure.
• Strong knowledge of observability practices involving metrics, logs, traces, profiling, alerting, dashboards, and service-level objectives.
• Demonstrated experience improving system reliability, scalability, latency, cost efficiency, and engineering productivity.
• Strong written and verbal communication skills, including the ability to explain complex technical decisions to engineering teams, executives, and business stakeholders.
• Proven ability to build inclusive, accountable, and high-performing engineering organizations.

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Anticipated Application Close Date: 10/26/26

LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is:

$247,500—$275,000 USD

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.