IT Systems Specialist

Job Description
Under the direction of the IT Director, the IT Systems Specialist is a pivotal member of the IT Team, with the primary responsibility of delivering technical support to end users. This role involves troubleshooting and resolving a wide range of hardware and software issues. Manage Microsoft Entra ID users and groups, Exchange Online mailboxes, and SharePoint site permissions. Assist senior IT administrators with purchases, updates, backups, troubleshooting, and server maintenance. Follow IT documentation and procedures to ensure accurate task completion. Complete daily, weekly, and monthly duties including backup validation and helpdesk ticket resolution. Support IT service rollouts, decommissioning projects, and infrastructure changes. Install, configure, and troubleshoot network devices including printers, VOIP phones, and managed switches. Deploy ethernet cabling from patch panels to wall mounts and networked devices. Configure VPN client software and provide remote user support. Coordinate with HR and department managers on employee onboarding and offboarding processes. Manage helpdesk tickets to completion and escalate issues when necessary. Configure and troubleshoot Android and iOS mobile devices. Setup, configure, and maintain workstations while tracking IT asset inventory. Contribute to IT documentation, inventory, and user training materials using Hudu, Microsoft 365, and Teams. Diagnose and maintain factory machine computers including legacy Windows systems 95, 98, NT, 2000. Maintain clean and organized work areas. Perform additional duties as assigned.

Skills Required
HS Diploma or GED. 2+ yrs IT support exp including troubleshooting, upgrading and replacement computer hardware components. 1+ yr exp configuring networked devices on a TCPIP network. 1+ yr exp installing and configuring Windows 10 and 11.

Skills Preferred
Exp with Microsoft 365 and troubleshooting Outlook, Word and Excel.