Administrative Specialist III (Represented)

Administrative Support

This is full performance administrative support work requiring specialized skills and knowledge in a specific program area, or exercising complex general administrative support for an assigned department. Personal contacts are with County managers, employees, the general public, and other public or private sector agencies for the purpose of receiving and exchanging information, explaining procedures to facilitate a process, providing a service, or resolving program-specific problems.

An employee in this class performs varied, detailed, and extensive administrative support work for one or more organizational units or for a designated functional area. Work involves a variety of administrative processes and methods, including the use of standard office equipment and multiple software applications to produce, develop, and review correspondence, reports, and other documents in a variety of formats. Work products support and affect the accuracy, reliability, and timeliness of office programs, services, and functions. Work involves performing complex administrative assignments, which include relieving a superior of important administrative details and increased contact with both internal and external customers and entities. Work requires the exercise of considerable independent judgment, initiative, and discretion based on a knowledge of administrative policies and procedures in the performance of daily activities. An employee in this class works independently to ensure the smooth operation of the office, handling or referring problems or unusual situations to the supervisor for resolution. Work performance is reviewed and evaluated by a supervisor. The work is sedentary in nature and performed in an office environment. This class of work is differentiated from the next lower level in the series by the detail, variety, and complexity of the work, increased independence when completing assignments, and the purpose and number of contacts.

Thorough knowledge of modern office practices, procedures, systems, and standard office equipment. Thorough knowledge of grammar, spelling, and proficiency in arithmetic. Thorough knowledge of departmental rules, regulations, procedures, and functions; general county operations and organization. Ability and proficiency in the use of County databases, standard office equipment, and current software applications. Ability to understand and follow complex oral or written instructions. Ability to conduct research, analyze, and determine the appropriate approach to complex situations. Ability to establish and maintain effective working relationships with employees and other county departments. Ability to deal effectively and courteously with the public. Ability to communicate effectively both verbally and in writing. Ability to maintain confidentiality of sensitive information. Ability to meet time-sensitive deadlines.

Graduation from high school. Four (4) or more years of experience in progressively responsible administrative support work.