Operations Manager

Job Description

Position Overview

The Operations Manager is responsible for the overall leadership, performance, and execution of commercial fence construction operations. This role provides strategic and tactical oversight of field operations, project execution, safety performance, labor productivity, equipment utilization, and operational profitability.

The Operations Manager leads Superintendents, Crew Leaders, and field personnel while partnering closely with Sales, Estimating, and Project Management to ensure projects are delivered safely, on schedule, within budget, and at the highest quality standards.

This position carries full accountability for operational performance, gross profit delivery, workforce development, safety culture, and scalability of operations.

Core Responsibilities & Key Duties:

Operational Leadership & Execution

• Provide executive-level oversight of all field operations across multiple concurrent commercial fence projects.
• Develop and execute operational strategies aligned with Company growth objectives.
• Oversee production planning, manpower forecasting, and equipment allocation.
• Ensure projects are staffed appropriately and crews are deployed efficiently.
• Remove operational bottlenecks and improve workflow across divisions.
• Establish operational KPIs and monitor performance against targets.

Project Oversight & Delivery

• Partner with Project Managers and Sales to ensure projects are properly scoped, budgeted, and scheduled.
• Participate in high-level preconstruction and project review meetings.
• Oversee schedule adherence, production pacing, and milestone completion.
• Ensure contract scope compliance and support change order execution.
• Maintain visibility on backlog health and production capacity.

Financial Performance & Gross Profit Accountability

• Own field execution performance relative to budgeted labor and production rates.
• Monitor labor productivity, job costing, and material utilization.
• Identify and correct operational inefficiencies impacting margin.
• Partner with leadership to protect and expand gross profit.
• Drive cost discipline while maintaining quality and safety standards.
• Support forecasting and operational budgeting processes.

Safety Leadership & Compliance

• Lead and reinforce the Company’s Safety Culture across all job sites.
• Ensure strict adherence to OSHA standards and job-specific safety plans.
• Monitor safety KPIs including incident rates, training completion, audits, and corrective actions.
• Hold leadership accountable for safety performance.
• Drive proactive safety behavior and near-miss reporting culture.

Quality Control & Standards

• Establish quality control benchmarks for all installation types.
• Oversee QA/QC processes across active projects.
• Ensure work complies with contract documents, specifications, and applicable codes.
• Implement standardized installation practices to ensure consistency across crews.

Workforce Development & Organizational Leadership

• Recruit, develop, and retain high-performing Superintendents and Crew Leaders.
• Build and maintain an “A-Level” field organization.
• Implement structured training and skill development programs.
• Establish clear performance metrics and accountability standards.
• Conduct performance evaluations and administer corrective action when necessary.
• Create succession planning within field leadership ranks.

Strategic Growth & Scalability

• Prepare operations for scale in alignment with Company growth targets.
• Develop systems and processes to support increased revenue capacity.
• Support integration initiatives (if applicable to platform growth).
• Improve operational reporting visibility and decision-making tools.
• Identify opportunities for operational automation or efficiency gains.

Communication & Cross-Functional Alignment

• Serve as primary operational liaison between field, PMs, Sales, and executive leadership.
• Communicate operational risks, schedule impacts, and capacity constraints.
• Provide regular operational reporting to Company leadership.
• Maintain strong external relationships with clients, general contractors, and vendors when necessary.

Leadership Expectations

The Operations Director must demonstrate:

• Executive-level decision-making ability
• Strong financial acumen
• Deep understanding of commercial fence installation and construction practices
• High-level organizational leadership
• Ability to lead through influence and accountability
• Strong communication and problem-solving skills
• Commitment to operational excellence and scalable growth

Performance Metrics May Include

• Gross Profit Achievement
• Labor Productivity Ratios
• Safety Incident Rate
• On-Time Project Completion
• Crew Retention & Development
• Backlog Execution Efficiency
• Equipment Utilization
• Change Order Capture & Execution