Front Desk / Customer Service Representative

Front Desk RepresentativeThe Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim School's member base.Duties and Responsibilities:Greets visitors and checks students in on the computer system.Discusses membership options with prospective families and register new students.Answers incoming phone calls and emails in a professional manner, direct inquiries and messages to the proper staff member.Assists members with purchases of merchandise and vending.Prepares student schedules for instructors and schedules private parties.Resolves customer concerns/complaints using a professional approach and follow-up.Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.Fulfills other duties and responsibilities as assigned by the Employer.Preferred Qualifications:High school diploma or GED required. Some college preferred.One year of previous customer service and/or administrative office experience.Intermediate computer skills required with knowledge using Microsoft Office.Excellent interpersonal communication and organizational skills.In-person and Phone Sales experienceWork environment: While performing this job, the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.Tropical Vibes & Impacting Lives!You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing – even saving – lives, by being a part of kids learning to swim.When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!Making Waves with Passion, Purpose & Core Values!At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!We go above and beyond with every detail to create a GOLDEN Experience!We believe in nurturing a culture that provides WOW! Customer ServiceWe do the right things, make the right decisions and treat people with Integrity • Compassion • TrustWe meet and exceed expectations so you see Extraordinary ResultsWe make a big deal about life's accomplishments by remembering to Celebrate!