Police Telecommunicator - Night Shift 6PM - 6AM (Full-Time)

Salary : $44,029.44 - $72,639.84 Annually
Location : City of Statesville, NC
Job Type: Full-Time
Job Number: 202600302
Department: Police
Opening Date: 06/01/2026
Closing Date: 6/29/2026 11:59 PM Eastern


Job Overview
Police Telecommunicator

Statesville Police Department


Salary Range: $20.16 - $33.26 Hourly / $44,029.44 - $72,639.84 Annually

FLSA Position Class: Full-time, Non-Exempt

Work Schedule: 6:00PM - 6:00AM Weekdays, Weekends, and Holidays
Posting Closing Date: June 29, 2026, or until filled
Job Overview
This position is responsible for receiving and prioritizing 911 and non-emergency telephone calls from the public, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations.

Essential Duties and Responsibilities


NOTE: Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville and meet the needs of the organization, which may result in the assignment of other duties and take precedence over duties described in this job description. This job description is not intended to be all-inclusive.

• Receives incoming calls from the public, prioritizes the call according to severity, evaluates requests for service, and makes decisions on which public agency will best aid in the situation.
• Receives after-hours calls for utilities, street maintenance, and traffic signal malfunctions.
• Dispatches police officials to emergency and non-emergency calls for service and maintains communication with police or fire personnel during the situation; sends additional units to situations based on officer requests or updated information.
• Monitors the self-initiated activities of police officers and provides them with information on detained suspects.
• Maintains records of authorizations, warrants, and other information required for DCI/NCIC entries; correctly logs all activities.
• Uses the NCAWARE program to check for outstanding warrants and communicates results to officers in the field.
• Closes calls for service and identifies police units that have returned to normal patrols.
• Updates criminal history logs.
• Operates the CAD system; enters and extracts data from the RMS system.
• Receives and transmits messages via police department radio.
• Maintains a vehicle repossession log.
• May serve as a Communications Training Officer (CTO), responsible for training new hires as well as creating and maintaining the training program.
• May serve as an A/TAC, conducting audits and validations of the entries into DCI.
• Performs other duties as assigned.

Minimum Requirements

Education and/or Experience

• High School Diploma or GED.

Requirements

• Must be a U.S. citizen at least 18 years of age.
• Possession of a valid North Carolina driver's license, or any valid driver's license with ability to obtain a North Carolina driver's license within 60 days of establishing a permanent residence in North Carolina.

• Possession of a valid NC Sheriff's Training and Standards Telecommunicators certification or ability to obtain within one (1) year of hire date.
• Possession of a valid NC DCI certification or ability to obtain within six (6) months of hire date.

Supplemental Information
Knowledge, Skills, and Abilities

• General knowledge of current telecommunications practices and procedures.
• General knowledge of the practices and procedures used in the police and fire departments.
• General knowledge of city geography and street locations.
• General knowledge of the operation and use of computer aided dispatching equipment.
• General knowledge of various support manuals and resources such as call books, HAZMAT manual, tactical dispatch manual, and other standard operating procedural manuals.
• Ability to manage multiple situations at once under stressful conditions.
• Ability to operate a computer, telephones, radios, and computer-aided dispatch (CAD) consoles.
• Ability understand or comprehend calls made with different accents or broken English.
• Ability to read maps quickly, scan warrant files, and review recorded tapes.
• Ability to calmly communicate with people during emergency situations and document actions.
• Ability to communicate ideas clearly, concisely, and effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with colleagues, other departments, supervisors, and the public.

Job Related Physical Requirements

This position involves sedentary work requiring the exertion of 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met; vocal communication is required to express or exchange ideas by means of the spoken word, and to convey detailed or important instructions to others; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of computers, machines, or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Working Conditions

The employee is not subject to adverse environmental conditions; however, the employee works in confined areas with a high level of noise and must sit for prolonged periods.
Equal Opportunity Employer
Benefits At A Glance
Benefits are a valuable part of your total compensation at City of Statesville. Your benefits package provides protection for you and your family with expenses shared by the city or available to you at discounted group rates. Below is a brief summary of the choices available to all eligible regular, full-time employees. Part-time employees' benefits differ from full-time employees' benefits and are listed below.
Our current Open Enrollment Guide for City Benefits can be found here:
Full-Time Employee Benefits
Health & Welfare Benefits

• Health Care Insurance PPO or HDHP/Prescription Drug Program
• Lifestyle programs (weight management, Tobacco Cessation, Stress Management)
• Telehealth Online Appointments 24/7
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Account (FSA)
• Dependent Care Reimbursement (DCFSA)
• Health Savings Account (HSA)
• Travel Accident Insurance
• Employee Assistance Plan (EAP)
• Tuition Reimbursement
• Secondary Language Incentive Pay
• Bereavement Leave

Retirement Benefits

• Pension Plan - NC Local Government Employee Retirement System (LGERS)
• NC 401(k) Empower
• NC Roth 401(k) Empower
• NC 401(k) Match Empower
• 457(b) Nationwide
• Roth 457(b) Nationwide
• Fireman's Pension Fund

Time-Off Benefits

• Twelve (12) Paid Holidays
• Vacation
• Sick Leave
• School Visitation - unpaid, up to 4 hours to attend school activities.
• Military Differential Pay

Wellness Benefits

• Health Fair
• Biometric Screening
• Flu Shots
• Statesville Fitness & Activity Center (SFAC)
• Wellness Activity Calendar
• See HR for Other Fitness Center Discounts

Additional Benefits

• Take Home Vehicle (based on position)
• Working Advantage - Employee Discount Program
• Christmas Bonus (Based yearly on City Council approval)
• Employee Appreciation Picnic
• Veterans Breakfast
• Service Award Program
• Career Development (eligible departments)
• Alternative Work Arrangements available based on departmental needs
• Cellphone Discounts
• City Cell Phone (eligible positions)
• Student Loan Forgiveness (PSLF) Program

Voluntary Benefits

• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hospital Indemnity
• Critical Illness
• Group Accident Insurance
• Whole Life Insurance
• Voluntary Supplemental Life insurance

Safety Benefits (Eligibility: based on job position)

• Boot Vouchers - yearly
• Safety Glasses - every (2) years
• Hearing Tests - yearly
• Uniforms (eligible departments)

Police Department Benefits

• Law Enforcement Officers' Separation Allowance
• Degree Incentive
• Certification Incentive
• Specialized Unit Incentive
• Shift Differential Pay
• 401(k) 5% Contribution
• Uniform Stipend (based on position)

Part-Time Employee Benefits

• Health Fair
• Flu Shots
• Employee Appreciation Picnic
• Veteran's Breakfast
• Service Awards
• Employee Assistance Program (EAP)
• Employee Discount Program - Working Advantage Benefits
• Biometric Screening
• 457(b) Nationwide
• Statesville Fitness & Activity Center (SFAC)
• Wellness Activity Calendar
• See HR for Fitness Center Discounts

01


Do you have a High School diploma or GED?

• Yes
• No

02


Do you have a valid driver's license?

• Yes
• No

03


Are you a U.S. Citizen at least 18 years of age?

• Yes
• No

04


This position's schedule is from 6:00 pm to 6:00 am working 12 hour shifts 3-4 days per week. Are you available to work this night shift schedule?

• Yes
• No

05


Do you possess a valid NC Sheriff's Training and Standards Telecommunicators certification or have the ability to obtain it within one (1) year of hire date?

• Yes, I have a valid NC Sheriff's Training and Standards Telecommunicators certification.
• No, I do not have a certification but feel confident that I will be able to attain one within one year.
• No, I do not have a certification and will probably not be able to attain one within the one (1) year time frame.

06


Do you possess a valid NC DCI certification or have the ability to obtain one within 6 months of hire date?

• Yes, I have a North Carolina DCI certification.
• Yes, I have a DCI certification, but it is not from North Carolina.
• No, I do not have a certification but feel confident that I will be able to attain one within six (6) months.
• No, I do not have a certification and feel that I may not be able to attain one within six (6) months.

Required Question