Restaurant & Retail Associate

Job Summary Ghirardelli's employees are the face of our company. They set us apart from other retailers and serve as ambassadors of our brand. Over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department with over 700 colleagues. Our objective is to be America's #1 premium chocolate company. The role includes merchandise, stock, and providing excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable. The associate must have high energy, reliability, a strong work ethic, and be able to work all shifts including nights and weekends. Scope of Responsibilities Provide exceptional guest service. Effectively manage all cash handling and credit card processing procedures utilizing company procedures and best practices. Assemble proprietary retail items per the recipe guidelines. Maintain adequate supply of all retail products on the sales floor and in back stock. Ensure all products are appropriately priced and signed per company guidelines. Maintain the sales floor and products to company standards of cleanliness, arrangement, and display. Maintain detailed knowledge of all products, pricing, and company history. Utilize product knowledge to satisfy guest inquiries and create up‑sell opportunities. Gift‑wrap items for sale per company guidelines and standards. Follow food safety guidelines and keep all table tops, serveware, floors, and trash receptacles clean and sanitary. Keep all fountain and condiment supplies stocked and in good condition. Maintain the stockroom in a clean and orderly fashion. Clean windows and mirrors when smudged or soiled or when directed by a supervisor/manager. Maintain guest and employee washing facilities in good working order and in a clean, sanitary condition. Properly set up, maintain, and break down the fountain area. Replenish toppings and fountain items throughout the day and minimize or eliminate food waste. Maintain the proper level of all required ice cream flavors. Keep knowledge level current of all fountain products and their required preparation. Work as a "topper" or "scooper" as needed. Perform semi‑table service as part of overall guest satisfaction. Maintain all candy‑making equipment and supplies in good working order and know all recipes. Specific Knowledge and Skills Basic math computation skills. Strong oral and written communication skills. Ability to work with little or no supervision. Ability to work with a diverse work team and meet adversity with professionalism. Ability to manage time effectively. Ability to maintain a smile, pleasant demeanor, and provide superior guest service. Ability to operate a dishwashing machine. Education and Work Experience Must be 18 years old. High school diploma preferred. Pay Rate $20.00 per hour #J-18808-Ljbffr