Fintech - Program Analyst

Job Description

Job Description

The Program Analyst supports Relationship Managers in managing and overseeing Celtic Bank’s Strategic Lending Partnerships (SLP) with fintech, specialty finance, and credit card companies. The program analyst serves as a secondary point of contact, or backup relationship manager, for assigned partners; coordinates the review and approval of program materials and documentation; and supports new partner onboarding, business development, and regulatory exams and audits. This role keeps SLP partnerships running accurately day to day, alongside the Relationship Manager’s strategic oversight.

WHAT MAKES CELTIC DIFFERENT

• Managers are mentors
• Questions are encouraged
• Business causal is everyday
• Hard work is rewarded
• You’re always learning

WHAT YOU’LL DO AT CELTIC BANK

• Supports Relationship Managers in managing and overseeing assigned Strategic Lending Partnerships, serving as a secondary point of contact, or backup relationship manager, for each assigned partner.
• Reviews and coordinates approval of program materials and documentation, including marketing materials, loan applications, policies, procedures, and legal documents.
• Maintains and updates program documentation and tracking records in SLP systems.
• Tracks and reports on the resolution of partner issues, improvement opportunities, and best-practice enhancements, coordinating with Bank departments and strategic partners as needed.
• Supports Bank management during regulatory exams, internal audits, and ongoing monitoring, including preparing reporting packages and ad hoc data pulls in Excel.
• Supports the business development process and acquisition of new strategic partnerships.
• Supports the implementation and onboarding of new strategic partnerships, including assembling due diligence files and coordinating system access setup.

Requirements

WHAT YOU’LL NEED TO DO IT

• Bachelor’s degree in business, finance, or a related field, or a minimum of 2 years of consumer and/or commercial financing experience.
• Strong written and verbal communication skills; assertive self-starter who is highly organized and able to work independently.
• Able to manage multiple open items and deadlines across several partner accounts in a fast-paced environment with minimum supervision.
• Solid working knowledge of standard computer systems and software, including Microsoft Excel.
• Ability to build and execute operational processes, and flexibility to travel occasionally (less than 10% of the time) or work outside standard hours to complete special projects.

Preferred:

• Credit card industry experience.
• Experience with Salesforce, Monday.com, or similar CRM or project-tracking tools.
• Familiarity with lending or bank regulatory concepts, such as fair lending, UDAAP, or third-party risk management.

Benefits

HOW YOU'LL BENEFIT

• Medical, dental, vision
• 401(k) with employer match
• Life and long-term disability coverage
• HSA and FSA plans
• Holidays and paid time off requests
• Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)

Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2025! Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA B&I, express loans, asset-based loans, commercial real estate loans and commercial construction loans.

Celtic Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws.

Physical and Other Requirements

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Stationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Mobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and understand fluent English.
• Work Model: The employee in this position will work either a fully Onsite, or Hybrid work model. All employees, regardless of location, may be required to travel to the Salt Lake City office for mandatory company meetings, events, or related occasions.
• Utah-based employees: Hybrid work schedule available after initial training period in our Salt Lake City, Utah office – department and job requirements will determine eligibility.