HVAC Supervisor

Summers Plumbing Heating & Cooling, located in Marion, IN, is seeking a full-time HVAC Department Supervisor to lead our team in delivering exceptional plumbing, heating, and air conditioning services. Since 1969, we have built a reputation for quality, affordability, and a commitment to 100% customer satisfaction. We offer a supportive, team-oriented environment where employees are valued and rewarded. The position will play a key role in driving sales, ensuring high-quality service, and fostering a positive workplace culture.

Responsibilities

• Oversee and support the growth and technical development of the HVAC service and installation teams.
• Stage, order, and coordinate installation and service repairs to ensure prompt and accurate customer service.
• Supervise onsite customer issues, ensuring all work meets the highest quality standards.
• Conduct and lead service training meetings twice weekly, focusing on communication and technical skills.
• Report weekly to the HVAC Manager regarding departmental needs and progress.
• Uphold and enforce company safety programs, including attending or leading safety meetings.
• Manage the on-call schedule for the department, ensuring coverage and clear communication with the team and management.
• Maintain proper stock levels and oversee warranty processing to align with company standards.
• Contribute to building maintenance and shop organization.
• Promote a positive, supportive work environment and address any field issues proactively with management.
• Lead by example in professionalism, customer service, and adherence to company policies and standards.
• Accurately document system information, services performed, customer discussions, and job notes for each service call.

Qualifications

• Proven experience in HVAC service, installation, or management.
• Strong leadership and team-building skills with the ability to motivate and develop employees.
• Excellent organizational and time management abilities.
• General computer proficiency for reporting and scheduling.
• Ability to design and implement effective training programs.
• Strong communication and interpersonal skills.
• Knowledge of inventory management and cost control practices is a plus.
• Must be able to pass a Background, Driving, & Drug Screening

Benefits

• 2 weeks vacation after 90 days (pro-rated)
• Company-matched 401(k) plan 
• Health, dental, vision, and life insurance
• Company vehicle to take home
• Company-sponsored family trips, lunches, and breakfasts
• Supportive and appreciative team culture
• Opportunities for professional growth and development