Medicare Sales and Customer Service Representative

Job Description Job Description Job Description
We are seeking a professional and personable Sales and Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
Answer customer questions via phone, email, and in-person
Assist clients with new quotes, updating policies, payments, and other services
Schedule appointments and maintain calendar
Maintain detailed records of client interactions
Review audits and/or policies
Collaborate with colleagues to provide comprehensive customer service
Qualifications
Knowledge of insurance products
High school diploma/GED required, Bachelor’s degree preferred
Excellent customer service skills
Highly organized with strong time management skills
Familiarity with Microsoft Office and other software applications
Company Description New Gen Health Solutions (NGHS) is an insurance agency in Mount Laurel, NJ focused on Medicare Advantage sales. We represent multiple major carriers and help clients find the best plan options in a compliant and customer-first manner. Company Description New Gen Health Solutions (NGHS) is an insurance agency in Mount Laurel, NJ focused on Medicare Advantage sales. We represent multiple major carriers and help clients find the best plan options in a compliant and customer-first manner.