Field Support Specialist

Field Support Specialist The Role: Field Support Specialist Who You Are: You are a proactive operations professional with experience managing fleet administration, inventory movement, shipping logistics, and cross-functional support activities. You excel at balancing competing priorities, maintaining data accuracy, and identifying opportunities to improve efficiency and service levels. You enjoy working with both internal teams and external partners to resolve issues, drive accountability, and support business objectives. You're resourceful, dependable, and motivated by helping drive smooth, efficient operations. Who We Are: Established in 1989, Kings III is a growing, dynamic company. We're a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We're on a mission for change for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better! What You'll Do: Stakeholder Coordination & Process Improvement Serve as the primary point of contact for technicians, subcontractors, carriers, fleet providers, and internal departments regarding fleet, inventory, shipping, and cellular support activities. Coordinate issue resolution, provide status updates, and escalate unresolved operational issues when necessary. Identify trends, discrepancies, and process improvement opportunities and recommend corrective actions when appropriate. Support implementation of new systems, processes, and operational initiatives as assigned. Fleet Management Maintain driver, vehicle, and fleet records within Enterprise Fleet, WEX, and other fleet management systems, ensuring data accuracy and compliance. Add and update driver information, vehicle assignments, certifications, registrations, insurance documentation, and related records. Coordinate vehicle assignments, swaps, new vehicle deliveries, and rental vehicle arrangements based on operational requirements. Order and manage fuel cards, maintenance cards, insurance cards, toll tags, and other fleet-related resources. Monitor vehicle registrations, inspections, recalls, and insurance coverage to ensure compliance with company and regulatory requirements. Process accident and incident documentation, coordinate insurance claims, and manage vehicle repair activities through resolution. Monitor fleet utilization, maintenance schedules, mileage thresholds, and operational records to support efficient fleet management. Review, process, and maintain records of fleet-related expenses, including fuel, tolls, rentals, and other vehicle-related charges. Shipping & Logistics Coordination Manage and prioritize outbound shipment requests to ensure materials and equipment are delivered accurately and on schedule. Coordinate shipping activities between warehouse operations, field teams, and transportation providers. Track shipments, investigate delivery exceptions, and facilitate resolution of shipping issues. Inventory Transfer & Replenishment Management Process inventory transfer requests between warehouses, technicians, and field locations, ensuring accuracy of part numbers, quantities, and destination information. Enter and maintain transfer transactions and tracking information within Sedona and other designated systems. Verify transfer completion, investigate discrepancies, and ensure accurate inventory movement records. Adjust inventory parameters in coordination with operations leadership to support changing business demands. Assist with inventory audits, cycle counts, reconciliations, and corrective actions to maintain inventory accuracy. Cellular Device & SIM Activations Process SIM activation, upgrade, and deactivation requests while ensuring accuracy and compliance with established procedures. Perform Over-the-Air (OTA) updates for technicians and subcontractors as needed. Enter and maintain accurate activation data, including IMEI numbers, dialer assignments, and user records within company and carrier systems. Troubleshoot activation and connectivity issues and coordinate resolution with AT&T, FirstNet, and internal support teams. Maintain accurate records of all activations, upgrades, device assignments, and service changes. What You'll Bring: Associate's degree in Business Administration, Supply Chain Management, Logistics, Operations Management, Information Systems, or a related field or equivalent required; Bachelor's degree preferred. At least 2 years of experience working in supply chain, logistics, or operations required. Experience supporting operations, logistics, fleet management, inventory control, field service, warehouse operations, or customer support functions preferred. Strong organizational skills with the ability to manage multiple priorities, deadlines, and administrative processes in a fast-paced environment. Proficiency in computer hardware, software, operating systems, and networking concepts. Excellent communication and interpersonal skills, with the ability to communicate technical information clearly and effectively to non-technical users. Ability to work independently while contributing effectively as part of a collaborative team. Experience maintaining accurate records, processing transactions, and ensuring data integrity across multiple business systems. Flexibility to work non-standard hours and travel occasionally to customer sites as needed. Experience with remote support tools and ticketing systems is a plus. Ability to sit or stand for extended periods. Manual dexterity and ability to use a computer, keyboard, mouse, and other office equipment. Ability to lift and move objects weighing up to 50 lbs. What We Do: Our mission is simple - We provide critical communications services to help people in distress. Our Core Values are even simpler: Honesty & Integrity Service to the customer above all else Do what is right Good enough is not good enough: pursue excellence Encourage individual initiative and growth By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day. Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It's that simple, our employees help save lives every day. What's in it For You: Medical insurance with 1 HSA and 2 PPO plan options Flex Spending Account (FSA)/Dependent Care FSA Dental, vision, life, short- and long-term disability insurance Critical illness and hospital indemnity plans 401k with company contribution Employee Assistance Program (EAP) Company paid telemedicine 24/7 access Wellness Program Employee discount program 8 paid holidays, plus 1 floating holiday 15 days of PTO accrued in year 1 Generous referral bonus program Work life balance (a must!) Team building, attendance at our annual kickoff each January, and other fun events Relaxed professional dress code Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.