Call Center Supervisor (Cashway Direct)

About the Company Eagle Business Credit provides working capital funding to small and medium sized businesses through invoice factoring. Our 'can do' mentality and open approach to business is a refreshing change from most financial organizations today. We pride ourselves on delivering Personal Service Excellence and the ability to Make It Happen using common sense rather than a computer algorithm or a rigid set of rules and regulations. Position Summary We are seeking a highly motivated Call Center Supervisor (Cashway Direct) to join our team in the Woodstock, GA office. This role offers valuable experience in the sales industry and the opportunity to contribute to the organization’s growth. Benefits Comprehensive medical, dental and vision insurance, including a robust wellness platform with monetary incentives Company‑paid life and disability insurance Paid Time Off Flexible Spending Account HSA with company contributions 401(k) with 6% match Tuition Assistance Job Overview The Call Center Supervisor (Cashway Direct) leads and develops an outbound sales team, both in‑office and remote. The role focuses on driving team performance, managing sales pipelines, and ensuring the team generates qualified opportunities that turn into funded deals. Responsibilities include coaching, monitoring daily activity, enforcing best practices, and ensuring quick professional lead handling. The supervisor also maintains accurate Salesforce tracking and team accountability, improves processes, motivates employees, and works closely with leadership to ensure smooth operations from initial contact through funding. Key Responsibilities Lead, coach, and develop a team of 8+ Business Development Associates Drive team performance to meet or exceed daily, monthly, and quarterly KPIs and revenue targets Conduct regular one‑on‑one coaching, call monitoring, and pipeline reviews Manage hiring, onboarding, performance management, and retention of team members Ensure timely lead response and consistent follow‑up across inbound and outbound opportunities Maintain strong Salesforce (CRM) discipline and accurate activity tracking Monitor and report on team KPIs (call volume, conversion rates, pipeline activity, revenue, etc.) Lead daily team meetings and communicate clear performance expectations Partner with Marketing, Underwriting, Operations, and leadership to support business goals Foster a positive, high‑energy, and performance‑driven team culture across hybrid teams Experience & Qualifications Bachelor’s degree in Business, Marketing, Finance, or related field (or equivalent experience) 3+ years of leadership experience in a call center, sales, or high‑volume environment Experience managing teams of 6+ employees, including remote team members Proven ability to build, develop, and improve team performance Experience with Salesforce or similar CRM systems Industry experience in financial services, logistics, or B2B services preferred Compensation Annual Salary $65,000 - $70,000 EEO Statement EEO STATEMENT: Eagle Business Credit, LLC is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law. #J-18808-Ljbffr Eagle Business Credit