Automotive Service Advisor

Service Advisor

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Chapman BMW on Camelback location is hiring an experienced Service Advisor to join our high-performing service team. In this role, you will serve as the primary point of contact for service customers, helping guide them through maintenance and repair recommendations while delivering an exceptional client experience. Successful candidates are customer-focused, organized, collaborative, and thrive in a fast-paced environment.

Responsibilities

• Greet customers in the service drive and document vehicle concerns and requested services
• Write accurate repair orders and confirm scheduled maintenance services
• Advise customers on technician recommendations, repair needs, and maintenance options
• Provide estimates, obtain repair authorizations, and process customer payments
• Monitor vehicle repair progress and communicate updates throughout the service visit
• Coordinate closely with technicians to ensure timely and accurate service completion
• Build strong customer relationships through outstanding service and professionalism

Qualifications

• 2 years of experience as a Service Advisor/Writer at a luxury automotive dealership required
• Strong customer service and relationship building skills
• Excellent communication and interpersonal abilities
• Strong time management and organizational skills
• Self-motivated with the ability to achieve individual and team goals
• Valid Arizona driver's license with a clean driving record required
• Must pass background check and drug screening

Compensation & Perks

• Competitive Pay: Uncapped Commission
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.

Chapman BMW on Camelback