Billing and Customer Service Representative

Job Description Job Description Billing and Customer Service Representative
Posted
October 1, 2025
Employment Type
Full-time
Compensation
$15.00 based on experience, skill level, and relevant competency.
Opportunity for commission income based on meeting annual retention requirements.
Licensed workers can possibly earn up to $24.00 hrs. equivalent w/commission incentives. Only applies to licensed staff.
Potential pay increase for bilingual speaker (Spanish).
Company
Hairston Brown Financial & Insurance Services
Location
9303 Hwy 119, Ste. 300
Alabaster, AL 35007
View phone number on click.appcast.io
JOB DESCRIPTION
· Check to ensure that appropriate changes are made to resolve customer(s) service problems.
· Contact customers to collect payments and make appropriate payment arrangements.
· Complete contract forms and/or application agreement, prepare change address records, and issue service discontinuance orders using computer.
· Confer with customers by telephone or in person in order to provide information about product(s) and service(s), take orders or cancel accounts, or obtain details of complaint(s).
· Contact customer(s) in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
· Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
· Input quotes, create customer files and store in cloud.
· Keep records of customer interactions and transactions, record all details of inquiries, complaints, and comments, as well as action(s) taken in management system.
· Prepare renewal and new client document for agent(s)

Requirements
· Must have reliable transportation and attendance.
· Organizational Skills
· Self-motivated
· Ability to communicate and convey information effectively.
· Ability to work in team environment.
· Life and Health License
· Property and Casualty License

As a valuable Team Member, you will receive....
· Salary plus commissions/bonus for exceeding retention requirement.
· Health Benefits - 401K
· Growth potential/Opportunity for advancement within the office

BENEFITS
Family Oriented and Life-Balanced Work Environment
Assistance with setting up Health Insurance including Medical, Dental, and Vision
Paid Holidays after first 90 days (Full-Time Only)
Paid Vacation and Sick Time after first 90 days (Full-Time Only)
Possible pay incentive for bilingual candidates (Spanish)
Seniority Level
Licensed with 1 year exp. preferred.
If not, must be willing to get licensed within the first 180 days (Salary will be $15.00 until licensed). Cost of license will be reimbursed upon passing the licensing test.
Industry
Insurance
Employment Type
Full-time or Part-Time
Job Functions
Billing and Service