Policy Administration Specialist - Group Life & Health Insurance

Job Description

Job Description

We are seeking an experienced Policy Administration Specialist to support the daily operations of our Group Life & Health insurance administration platform. This role is responsible for managing group policy lifecycle activities, ensuring accurate enrollment and eligibility processing, and supporting employer group servicing.

The position also plays a key role in collaborating with our software development team to enhance system functionality and participating in system testing and implementation efforts related to group products.

The ideal candidate has a strong understanding of group life and health insurance operations —including enrollment, eligibility, and billing—and enjoys working at the intersection of insurance business processes and technology . This role offers significant opportunities for professional growth, including involvement in system projects, process improvements, and future project management responsibilities.

Must be able to work on-site in our Lake Mary, Florida office. This is not a remote position.

Key Responsibilities:

• Manage and support group policy administration activities including new group setup, employee enrollments, eligibility updates, plan changes, renewals, terminations, and reinstatements.

• Administer group billing processes, including premium calculations, reconciliations, and adjustments based on eligibility changes.

• Work closely with the company’s software development/programming team to review system enhancements, identify group operational needs, and ensure accurate implementation of business requirements.

• Participate in system testing (UAT) for new features, updates, and regulatory changes within the policy administration platform, especially related to group functionality.

• Document business requirements, operational workflows, and system functionality for group policy processes.

• Assist in identifying process improvements and system efficiencies within group policy administration and enrollment operations.

• Help troubleshoot and resolve operational or system-related issues affecting group policy processing, billing, and eligibility.

• Support implementation of new group insurance products, benefit plans, and system features.

• Communicate effectively between business users, employer group stakeholders, and technical teams to ensure successful system enhancements.

• Participate in special projects and system initiatives with opportunities to grow into project coordination and project management roles.

Qualifications:

• 3+ years of experience in group life and health insurance policy administration or group insurance operations.

• Strong knowledge of group insurance concepts including enrollment, eligibility, employer group structures, and group billing.

• Experience working with insurance policy administration systems supporting group products.

• Experience collaborating with software development teams or IT departments on system enhancements or testing.

• Strong attention to detail and ability to manage complex group policy and enrollment data accurately.

• Ability to translate business needs into clear operational or system requirements.

• Strong analytical and problem-solving skills.

• Excellent communication and documentation skills.

Preferred Qualifications:

• Progress toward or completion of FLMI (Fellow, Life Management Institute) or other industry designations.

• Experience participating in User Acceptance Testing (UAT) for system releases or enhancements.

• Exposure to group insurance system implementations or operational projects.

• Familiarity with EDI processes, enrollment file management, or payroll/benefits integrations.

• Interest in developing project management and operational leadership skills.

Growth Opportunities:
This position provides the opportunity to grow into roles involving:

• Project management for system initiatives.

• Group insurance operations leadership.

• Product and system implementation oversight.

• Process improvement and operational strategy.

Benefits:
Being a small, family-owned company, we recognize the accomplishments of our loyal and dedicated team and reward our team for their outstanding work. USSI's benefits include:

• Company-paid team member healthcare 100%.

• Company-paid team members Basic Life Insurance, LTD, and AD&D.

• Option to add a dental plan, vision plan, and ancillary benefits for additional fees.

• Option to enroll in the Health Savings Account plan.

• 401K plan with company discretionary match.

• Accrued vacation and sick time plus:

  • 7 annual national holidays paid time off.

  • 1 annual birthday holiday paid time off.

  • 3 annual floating holidays paid time off.

• Company parties and retreats for team members and a guest.

• Holiday bonus.

• Regular team appreciation lunches.

• Company-paid continuing education.

• Annual reviews that include discretionary salary increases.

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