Director of Service & Parts (Mining)
Gables Search Group
Director of Service & Parts
Mining & Bulk Material Handling Industry
We are seeking an experienced Service & Aftermarket leader to drive the growth and expansion of a large-scale Service & Parts operation focused within the mining and bulk material handling industries.
This role will be heavily focused on developing and executing an After Sales growth strategy while maintaining a strong mine-site presence, expanding service offerings, growing spare parts revenue, and developing long-term customer relationships throughout the mining sector.
The position will oversee Service Department operations while working closely with customers, engineering teams, mine maintenance personnel, vendors, and executive leadership.
Key Responsibilities
- Define and execute the company’s After Sales growth strategy within mining and material handling industries
- Grow spare parts sales and expand aftermarket service offerings
- Develop retrofit, modernization, and machine conversion opportunities for bulk material handling and mining equipment
- Maintain a strong presence at mine sites to identify business opportunities and strengthen customer relationships
- Build and expand networks of representatives and distributors throughout mining regions supporting commodities such as copper, gold, and coal
- Pursue opportunities to gain market share and service competitor equipment
- Perform on-site inspections of material handling equipment and provide operational consulting recommendations
- Lead the Service Department in:
- Mine-site inspections
- Installation support
- Commissioning and startup activities
- Equipment testing
- Maintenance support
- Technical troubleshooting
- Support customer operation and maintenance training efforts
- Assist with preparation of functional specifications and equipment assembly documentation
- Support equipment refurbishment and maintenance programs
- Monitor installation quality, assembly methods, and commissioning activities to ensure compliance with approved procedures
- Promote and enforce safe work practices while maintaining OSHA & MSHA standards
- Provide engineering teams with field feedback and recommendations for equipment improvements and design modifications
- Recommend updates to drawings, registers, and documentation as required
- Support ongoing business development efforts by identifying opportunities and helping secure new projects and clients
Leadership & Business Responsibilities
- Lead and mentor Service Department personnel to ensure high-quality customer support and project execution
- Drive department goals, performance, and operational improvements
- Work closely with executive leadership on strategic growth initiatives
- Support customer relationship development and long-term client retention
- Contribute heavily to business development and market expansion efforts
Required Background
- Bachelor’s Degree in:
- Mechanical Engineering
- Structural Engineering
- Electrical / Controls Engineering
- Or equivalent related experience
- 10+ years of experience within engineering, construction, service, commissioning, or operations environments
- Strong understanding of:
- Material handling equipment
- Commissioning and startup procedures
- Field instrumentation and devices
- Equipment performance verification
- Maintenance and troubleshooting practices
- Experience reading and interpreting work plans and technical documentation
- Previous field or mine-site experience strongly desired
Ideal Experience
- Mining industry experience
- Bulk material handling systems experience
- Service operations leadership experience
- Strong customer-facing and business development background
- Experience supporting commissioning, installation, and maintenance activities in heavy industrial environments
Work Environment & Travel
- Office-based role with extensive field and mine-site interaction
- Frequent travel and extended stays at project and mine sites required
- Occasional evening and weekend work may be necessary depending on project schedules
Additional Notes
- Strong leadership, communication, analytical, and business development skills are critical for success in this role
- Candidate should be comfortable working directly with customers, field teams, engineering groups, and executive leadership in a fast-paced industrial environment
Vacancy posted more than 2 months ago
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