Retail Associate

Retail Associate

FOSSIL RIM WILDLIFE CENTER invites applicants for the position of Retail Associate. This position is responsible for high-impact, fast-paced, first impression-directed, top-notch customer service. This will be the result of assisting guests in a way that will ensure a pleasant and comfortable time at Fossil Rim, helping guests with purchases made at Retail locations, processing customer transactions in a friendly and urgent manner, and maintaining a clean and organized environment.

Essential responsibilities of the Retail Associate include:

• Willingness and flexibility to work at all the retail establishments: Caf, and the Nature Store.
• Maintaining world-class customer service with helpfulness, product knowledge, and speed.
• Engaging with all customers that enter the establishments and greeting and assisting as needed.
• Minimizing overages and shortages through proper cash and safe handling and cash control procedures.
• Accuracy in processing transactions.
• Use of suggestive sales techniques in selling other products of Fossil Rim (Lodgings, Nature Store, Caf, Tours, Camps, etc.).
• Use of suggestive sales techniques in selling other products of the retail location in which you are working.
• Maintaining a daily high standard of cleanliness on the sales floor, countertops, work surfaces, and bathrooms.
• Minimizing stock loss through theft and mishandling of merchandise.
• Constantly updating self-knowledge with regard to codes, products, and pricing.
• Regular attendance as scheduled required.
• Complying with Health Department standards at all times.
• Being able to stand for long periods of time.
• Being able to lift up to 50 pounds.
• Ensuring full compliance with and understanding of Employee Handbook, Risk Management Plan, corporate procedures and policies, Departmental mission and goals, and Fossil Rim mission, values, and goals.

Additional responsibilities for the Caf include:

• Ability to pass Safe Food Handling Course given by the Texas Department of Health.
• Being vigilant of expiration dates.
• Maintaining sanitation, health, and safety standards in work areas.
• Maintaining clean dining areas/bus tables as needed.
• Cleaning, stocking, and restocking workstations and condiments area.
• Processing daily transactions, bank deposits, and end of day reports as laid down by the Finance Department in the absence of the Lead Associate or Caf Manager.
• Ability to process orders.
• Following recipe guidelines.
• Ensuring full compliance with and understanding of Employee Handbook, Risk Management Plan, corporate procedures and policies, Departmental mission and goals, and Fossil Rim mission, values, and goals.

Additional responsibilities for the Nature Store include:

• Having good interpersonal skills for interacting with guests.
• Knowledge of merchandise and their location in the NS.
• Maintaining/stocking the proper display of goods in the NS.
• Processing daily transactions, bank deposits, and end of day reports as laid down by the Finance Department in the absence of the Lead Associate or NS Manager.

Secondary responsibilities of the Retail Associate include:

• Maintaining updated knowledge on special events, new animal information, special attractions, and basic operations of Fossil Rim. Helping new team members to develop a similar level of expertise.
• Restocking and refilling displays as needed.
• Working additional shifts during peak periods and holidays.
• Performing all normal daily routines as instructed, including re-stocking of vending facilities (Lodgings only).

Experience and qualities required include:

• Well spoken, always helpful on the telephone and respectful of guests and potential guests.
• Attention to detail.
• Good customer service and sales skills both in person and by telephone.
• Able to communicate and interact well with other staff, respectful of supervisors, and showing trust and respect for others in the guest services area.
• Neat, clean, and tidy personal appearance and attire. Uniform standard as assigned by management (clean and proper appearance a must).
• Computer literate. Able and willing to learn specialized applications.
• Punctual and dependable according to duty schedule, but flexible when required, duties are varied. Able to work with little supervision, able to be resourceful, having calm and organized demeanor.
• Accuracy in record-keeping.
• Clean record in cash handling. Honesty and reliability are essential.

Please submit your resume today! We are a non-profit organization and an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, protected veteran status, disability, or any other protected classification under federal and state law.