Staff Employee Experience Specialist

Description

The Staff Employee Experience Specialist is responsible for designing, managing, and continuously evolving enterprise-wide employee engagement, employee listening, and culture initiatives that strengthen organizational effectiveness and enhance employee experience.
Serving as a strategic partner across the People Organization, Corporate Communications, and business leadership, this role leverages employee feedback, workforce insights, and best practices to identify opportunities, influence decision-making, and improve engagement throughout the employee lifecycle. The Program Manager oversees the organization's engagement survey strategy, employee listening programs, Employee Champions Network, and engagement-related communications, transforming employee feedback into meaningful actions that drive culture, retention, leadership effectiveness, and business performance.
This position combines strategic thinking, program management, analytics, communication, and change management expertise to help foster a culture where employees feel heard, connected, and empowered to do their best work.
Here's what you can expect from the job and what you need to be successful:
What You'll Do :

Essential Functions:

Employee Engagement & Listening Strategy

Develop and execute the enterprise employee engagement and listening strategy, leveraging surveys, feedback channels, and workforce insights to strengthen culture, engagement, and organizational effectiveness.
Lead engagement surveys, pulse surveys, lifecycle feedback programs, and other listening initiatives, ensuring a comprehensive understanding of employee sentiment and experience.
Analyze engagement, retention, and workforce data to identify trends, risks, and opportunities, translating findings into actionable recommendations for leaders.
Partner with business leaders to drive accountability and action planning, measuring progress against engagement goals and key organizational outcomes.
Create executive reporting, dashboards, and insights that inform decision-making and incorporate external benchmarks and best practices to continuously enhance engagement strategies.
Employee Experience, Culture & Engagement Programs

Design and lead enterprise-wide engagement, culture, and employee experience programs that strengthen belonging, recognition, employee connection, and organizational effectiveness.
Partner with HR Centers of Excellence, business leaders, and employees to gather feedback through focus groups, listening sessions, and other employee listening channels, translating insights into actionable strategies that enhance the employee lifecycle experience.
Develop tools, resources, and innovative practices that enable leaders to effectively engage their teams, foster workforce resilience, and create a high-performing, people-centric culture.
Employee Champions Network

Lead and support the Employee Champions Network (ECN), a group of employee volunteers who bring forward employee perspectives, help shape culture and employee experience improvements, and support employees through organizational change.
Establish purpose, governance, priorities, and operating frameworks that foster meaningful employee participation and provide actionable insights into engagement, culture, and employee experience.
Facilitate meetings, listening sessions, and employee forums, partnering with network members, leaders, and People teams to surface questions and concerns, identify opportunities and develop recommendations that enhance the employee experience.
Translate employee feedback into action by creating feedback loops, tools and resources, communicating progress, and partnering with stakeholders to drive meaningful organizational improvements.
Integrate ECN insights alongside survey and workforce data to inform strategies, priorities, partner with accountable teams, measure impact, and support data-driven culture and employee experience initiatives.
Strategic Communications & Change Enablement

Partner with Corporate Communications and business leaders to develop and execute employee communication strategies that strengthen culture, reinforce organizational priorities, and enhance engagement.
Translate employee feedback, workforce insights, and organizational initiatives into clear, actionable communications and engagement plans that drive understanding, participation, and action.
Ensure alignment and consistency of employee-centered messaging across Human Resources, leadership, and enterprise communication channels.
Support organizational change and leadership communications by facilitating listening sessions, town halls, and employee forums that foster transparency, trust, and employee connection.
Program Management & Organizational Effectiveness

Lead and execute cross-functional engagement and culture initiatives, ensuring alignment with organizational priorities and measurable business outcomes.
Manage program governance, project plans, stakeholder partnerships, budgets, timelines, and success metrics to drive effective implementation and sustainable results.
Establish, monitor, and analyze key performance indicators related to engagement, employee experience, culture, retention, and organizational effectiveness, recommending continuous improvements based on outcomes and insights.
Data, Insights & Workforce Analytics

Leverage employee feedback, workforce data, and external benchmarks to identify trends, drivers, risks, and opportunities related to engagement, retention, culture, and organizational health.
Develop dashboards, scorecards, and executive reporting that translate workforce insights into actionable recommendations and informed decision-making.
Measure the impact of engagement and culture initiatives using defined success metrics, recommending continuous improvements that strengthen employee experience and business outcomes.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Skills:

Education & Experience:

Bachelor's Degree in Human Resources, Organizational Development, Business Administration, Communications, Psychology, or a related field (or equivalent combination of education and experience).
Required Experience:6 - 8 years of relevant experience
Qualifications & Skills:

Transforms employee feedback into action, driving measurable improvements in engagement, retention, and culture.
Leverages workforce insights and analytics to influence decisions and strengthen organizational effectiveness.
Builds strong partnerships across the organization, effectively collaborating with executives, leaders, HR, and Communications.
Leads strategic programs with discipline and agility, balancing long-term strategy with operational execution.
Champions employee voice and continuous listening, ensuring employees are heard and their feedback drives meaningful change.
Fosters a culture of engagement, belonging, and transparency, helping create an exceptional employee experience at every stage of the employee lifecycle.
Location:

Marlboro, MA or Hillsboro, OR - HYBRID
Target Compensation:

$116,500 - $140,000/year + annual bonus
Schedule:

Monday - Friday 8am - 5pm
Who We Are:

What makes First Tech different?
Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.
Employees are eligible for:

Traditional medical, dental, and vision coverage
Generous 401(k) match
Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you will receive 40 hours of sick time and 3 personal days, which refresh annually
Paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)
Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
First Tech is not currently offering Visa transfer/sponsorship for this position.

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