Lead Quality Assurance Analyst

We’re passionate about designing and delivering top-notch digital experiences for our clients — and their customers — and helping them create efficiencies using data and technology. But what’s most important about us is that we have a diverse team of experts all dedicated to getting clients from goals to outcomes — and that’s where you come in.

This is a hybrid position. Will need to work 3 days a week in offices located in Columbus, OH.

As a Lead QA Engineer, you’ll be joining our team of talented experts. The right candidate will possess the following experience:

Key Responsibilities.

• Lead and mentor QA analysts and engineers embedded within agile teams or value streams
• Define and evolve the quality strategy, standards, and best practices across the agile line
• Partner and collaborate with Product Owners, Analysts, Architects, and Engineering Leads and Developers to ensure quality is built into requirements and design including understanding of requirements and Gherkin acceptance criteria
• Oversee test planning, execution, and reporting across sprints, releases, and program increments
• Drive test automation strategy and integration into CI/CD pipelines
• Design, develop, and execute manual and automated test cases aligned to user stories and features
• Ensure adequate coverage of functional, integration, regression, performance, and non-functional testing
• Monitor and analyze quality metrics and test results to identify trends (defect trends, coverage, automation rates, escape defects) and drive continuous improvement
• Manage risk by identifying quality gaps, dependencies, and systemic issues across teams
• Support release readiness assessments and go-live decisions
• Foster a quality-first, shift-left mindset aligned with agile values
• Participate in backlog refinement, sprint planning, daily stand-ups, reviews, and retrospectives
• Validate functionality, integrations, data integrity, and non-functional requirements (performance, security, usability)
• Identify, document, and track defects using ADO; partner with teams to ensure timely resolution
• Perform regression, system, integration, and UAT support testing as needed
• Advocate for best practices in testability, test automation, and agile quality standards
• Collaborate with business stakeholders to understand processes, goals, and pain points
• Elicit, analyze, and document business and functional requirements using agile techniques
• Decompose requirements into epics, features, and user stories with clear acceptance criteria
• Support backlog refinement, sprint planning, and PI/release planning activities
• Act as a liaison between business, product, and delivery teams to ensure shared understanding
• Analyze data, metrics, and outcomes to inform decision-making and prioritization
• Identify dependencies, risks, and impacts across teams or value streams
• Support continuous improvement by inspecting processes and recommending enhancements
• Assist with UAT planning, execution, and defect triage when needed
• Ensure solutions align with organizational standards, compliance, and strategic objectives

Experience Required

• Azure DevOps, Jira
• Experience working with Gherkin acceptance criteria
• Ability to run automation tests (Selenium, Playwright)
• CMS experience required (Sitecore is a plus)
• Good understanding of SQL, XML, SOAP/REST APIs

More about G2O

We’re different than other companies at G2O. We blend the research and design, technology, and data expertise to deliver the solutions our clients crave — and we do all of this as one in-house team, from vision to execution. We’re also the largest company of our kind based in Ohio to do this — and have been evolving how we do it for 40 years.

Individually, we bring a wealth of experience from diverse backgrounds — personally and in business. We’re a diverse and passionate team of leaders and experts in technology, data, analytics, design, content, and more. But we think we’re best when we put our minds together. Each person brings something distinct to our team — some unique flavor to their background or their experience. That makes for stronger collaboration — and elevates the outcomes for our clients.

Are you ready to collaborate to greatness with us?

• Learn more at G2O.com/careers