Planet Fitness - Overnight Member Services Representative - Part Time - Concord

Member Services Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.

• Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.

• Facilitate needed updates to member's accounts.

• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.

• Assist in maintaining the neatness and cleanliness of the club.

• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.

• Other duties and responsibilities based on club needs.

Qualifications

• Must be 18 years of age or older.

• High School diploma/GED equivalent required.

• Customer service background preferred.

• Basic computer proficiency.

• Punctuality and reliability are a must.

• Ability to work independently as well as part of a team.

• A positive, upbeat attitude and a passion for fitness and health!

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

• Strong listener with the ability to empathize and problem solve.

• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

• Continual standing and walking during shift.

• Continual talking in person or on the phone during shift.

• Must be able to occasionally lift up to 50 lbs.

• Will occasionally encounter toxic chemicals during shift.