Senior Client Services Manager - US Escalations
J&J Global Fulfilment
J&J Global Fulfilment in Columbus, OH, is seeking a Customer Service Manager to lead the US Client Services team, driving the quality, pace and consistency of ticket resolution across the operation. You will own KPI health, develop the team, and partner with Operations, Carrier and Account Management to fix root causes and improve service levels for our largest US clients. The role offers a Monday–Friday schedule from 8:00 am to 4:30 pm with a focus on data-driven decisions and cross-functional #J-18808-Ljbffr J&J Global Fulfilment
Vacancy posted 2 days ago
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