IT Technician

IT Technician

Provides technical support to end-users either face-to-face, remotely, over the phone or via email. Responds to "helpdesk" tickets or calls in a timely manner and follows IT helpdesk protocols. Upgrades, secures, and encrypts systems to enable compatible software on all computers according to Sunset's network security standards. Installs and configures computer equipment, software, network components, systems, printers, scanners, fax machines and other devices. Troubleshoots and repairs hardware, system, and network problems, diagnosing and solving faults. Monitors and maintains computer systems and networks to ensure smooth operation and to identify and address problems promptly. Performs tests and evaluations of new software and hardware. Supports the Technology Supervisor in the development and implementation of IT strategies. Sets up new user accounts and profiles and handle password issues. Manages and keeps track of IT inventory and equipment. Keeps up to date with emerging technologies and industry trends and updating computer systems, software, and hardware accordingly. Assists with file archiving and storage of archived files. Conducts system backups and data recovery in case of system failures. Provides training to staff, as needed. Works on other duties as assigned.

Required Basic Computer Skills Novice

Preferred Education Associates or better

Required Experience Minimum of three years of experience working in IT support role, in healthcare setting preferred. Equivalent combination of education and experience will be considered.

Preferred Licenses & Certifications Security+ CompTIA A+ Google IT Support