Technical Support Engineer

AceStack LLC

Technical Support Engineer

Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point

Regularly add to knowledge base, by documenting and sharing solutions

Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads

Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment)

Advanced issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs

3-5 years or more providing end-user technical support preferred

A+ Certification preferred

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Vacancy posted 5 days ago

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