Senior Patient Care Coordinator

Senior Patient Care CoordinatorOptum NY/NJ, is seeking a Senior Patient Care Coordinator to join our team in Brewster, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.Optum has an immediate opening for a friendly, patient focused and detailed Senior Patient Care Coordinator to join our team. Senior Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Will be reporting to site manager and will be assisting in leading front desk staff in a multi-specialty healthcare facility.Schedule: This is a 40 hour a week position Monday through Friday between the hours of 7:00 am - 5:00 pm. The hours of operation are Monday through Friday from 7:00 am to 6:00 pm and Saturdays 9:00 am to 1:00 pm, may be asked to work extended hours due to coverage purposes.Location: 185 Route 312, Suite 201 and 301 Brewster, NY 10509Primary Responsibilities:Directly reports to site managerPartners with site manager to address and anticipate operational needsInitiates consistent communication with leadership about office needs, staffing and daily operations.Ability to de-escalate patients, staff, etc.Ability to work in a fast-paced environment.Ability to track, report and understand metricsLeading the Practice Support Team: Develops and maintains weekly scheduleMaintains and tracks PTOCoordinates day-to-day operations for all front desks in the building, assigning daily tasks and responsibilities.Adjusts daily schedule when staff call out or for other reasons driving staff changes.Communicate daily staffing changes to the team and providers.Conduct daily meaningful huddles by rounding. Focus on staffing, patient flow, operational priorities, quality metrics and communication updates.Training and Development: Ability to schedule training workshopsDetermines training and development needs for front desk and practice support staff, Including Epic workflows, system updates and best practicesMonitor and coach staff to develop staff to improve the patient experience, customer service and overall operational performance.Ensures that front desk staff are consistently performing assigned job functions and meeting practice expectations.Patient Services and Front Office Operations: Review DAR (Department Appointment Report) to ensure appropriate provider schedule setup and appointment availability.Ensure accuracy and timely completion by staff of scheduling, referrals, authorizations and follow-up visitsAssist with patient check-in and check-out when needed.Help resolve patient concerns, deescalate patient concerns and escalate to leadership when needed.Daily Office Responsibilities: Track daily, weekly and monthly goals and performanceWork cohesively with team to achieve specific team goals and metrics.Using operational and soft data, identify front desk improvement opportunities.Submit appropriate tickets and service requests to address operational, facility, Epic and technology-related issues affecting workflow.Escalate unresolved issues through appropriate channels when tickets or requests are not completed within expected timeframes.Other Workplace Expectations: Adhere to the standards identified via Sparq regarding Optum Employee PoliciesMaintain strict confidentiality of all information obtained through patient record, patient interactions, physicians and staff communications in accordance with organizational policies and regulationsProvide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluationsComply with administrative policies to ensure quality of careAll employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirementsAbility to travel to other offices if neededCross-train and help in other locations if neededPerforms other duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED2+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)2+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records1 + years of experience working with an electronic health record (EPIC)Ability to work set schedule and arrive on timeAbility to travel to other offices if neededPreferred Qualifications:Knowledge of Medical terminology1+ years of previous experience in a lead positionSoft Skills:Ability to work independently and maintain good judgment and accountabilityDemonstrated ability to work well with health care providers and co-workersAbility to be receptive to coaching momentsStrong organizational and time management skillsAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from othersPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and