Meetings and Events Coordinator

Event Space Coordinator

Salary Range: $70,000 plus up to $4K annual bonus based on top performance.

Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE.

Location: Austin TX located at The Republic

Work Hours: Monday-Friday typically between the hours 9:00am - 5:00pm with flexibility required for evenings based on business needs.

Reports to: Tenant Experience Director

Your Mission:

Your mission is to be the steadfast anchor of your bookable spaces, ensuring the seamless physical delivery of every event. You don't just set up rooms; you set the stage for connection, ensuring every chair, screen, and coffee pour is positioned with house proud precision. By owning the logistical flow, you provide the foundation that fuels our guests' productivity and professional success from the moment they walk through the door.

Your Focus:

You are the essential guardian of the guest experience, turning logistical plans into a flawless reality on the floor. You take the blueprint of a booking and breathe life into it, ensuring every detail is primed and ready for action. By clearing the way through relentless organization and proactive problem-solving, you ensure that even the most complex setups feel effortless to the guest. Ultimately, you channel the swan—maintaining a poised, premium atmosphere—to ensure your spaces become the undeniable destination for high-performance connection.

Outcomes You'll Deliver:

• Flawless Service Delivery: Own the logistical blueprint for your space(s). You'll develop detailed timelines, space setups, and service flows, ensuring that every "run-of-show" is documented with the precision needed for a flawless service delivery.
• Vendor & Partner Standards: Act as the primary point of contact for external partners and vendors. You'll coordinate arrival windows, confirm scopes of work, and meticulously manage all required documentation and permits to ensure every collaborator meets our "house proud" building standards.
• Hosting & Guest Relations: Serve as the on-site anchor for daily operations. Whether it's a high-profile meeting or a social gathering, you provide a calm, professional presence, channeling the swan to resolve issues as they arise while keeping the guest experience premium.
• Pristine Space Stewardship: Maintain the highest standards of space readiness. You'll oversee the meticulous teardown, reset, and restocking of your space(s), ensuring every detail is returned to its five-star condition with all approved special touches in place.
• Post-Event Optimization: Complete comprehensive post-booking documentation. By capturing detailed notes and learnings, you help hone the craft of the entire team, ensuring we are constantly improving our delivery and anticipating future needs.
• Cross-Functional Impact: Provide agile support across your entire team. You'll align with leadership to prioritize tasks that maximize service value, ensuring our collective execution capacity is focused where it matters most.

Requirements:

• 2+ years of experience in premium guest-facing environments: luxury hospitality, events management, venue operations (e.g., hotels, conference centers, event venues, workplace hospitality).
• Proven experience delivering five-star service in high-volume or high-touch environments.
• Effective problem-solver, resolving complex issues quickly while protecting the guest experience.
• Comfortable partnering cross-functionally with key stakeholders to deliver an exceptional experience.
• Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms).
• Adaptable and confident learning new systems for membership and program management.

Key Competencies:

• The "House Proud" Standard: You possess an uncompromising eye for detail and a deep sense of ownership over your environment. You curate spaces' physical readiness, ensuring every chair is aligned, every supply is restocked, and every special touch is perfectly in place to uphold our five-star brand promise.
• Logistical Choreography: You are a master of the "how." You have the ability to translate complex plans into actionable, step-by-step logistics. Whether it's a detailed run-of-show or a vendor load-in, you organize the flow of people and materials with the precision of a choreographer to ensure a seamless experience.
• Poise Under Pressure: You have a natural ability to "Channel the Swan" during live execution. You remain steady, calm, and professional in high-stakes moments, resolving real-time challenges behind the scenes so the guest only ever experiences a sense of effortless flow and serenity.
• Anticipatory Readiness: You don't wait for things to go wrong; you stay three steps ahead. You've demonstrated the foresight to identify potential friction points in a setup or schedule and clear the way before they impact the guest, ensuring every session or event is primed and ready for success.
• Trusted Partnerships: You build trust through consistent, high-quality follow-through. As an essential link between the plan and the reality, you communicate clearly and warmly with tenants, guests, and vendors, acting as a reliable anchor that others can depend on to get it right every time.
• Hone Your Craft: You are committed to constant improvement and technical growth. You take pride in learning the nuances of our systems, whether they are AV, wellness tech, or operational workflows, and you use data to sharpen your skills and elevate the entire team's delivery.
• Operational Agility: You thrive in a cross-functional environment, possessing the agility to move between different tasks with ease. You understand the big picture and prioritize your tasks to support the collective goal of making your building a thriving, magnetic destination.

Our Core Values:

Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.

Our Commitment To You:

Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!

A Quick Note About Salaries:

We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since we're a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.