Customer Service Representative

Job Description

Job Description

We are looking for an experienced Customer Service Representative to support prospective and existing clients from our Delaware location. This contract opportunity is ideal for someone who enjoys guiding customers toward the right business solutions while delivering a thoughtful and responsive service experience. The person in this role will balance relationship building, order support, and accurate recordkeeping in a fast-moving environment while working closely with a collaborative team.

Responsibilities:

• Engage with prospective customers to understand their goals and recommend services that align with their needs

• Provide a high-quality service experience by building trust, addressing questions, and following through on customer requests

• Enter and manage customer orders accurately using company systems and standard workflows

• Maintain complete and up-to-date client information to support service accuracy and ongoing communication

• Partner with colleagues across the team to create a consistent and seamless customer journey

• Keep current on service offerings, product details, and relevant industry information to support informed conversations

• Contribute to individual and team performance targets while maintaining strong customer satisfaction outcomes

• Organize daily priorities effectively and handle multiple assignments efficiently in a high-volume setting

• At least 2 years of customer service experience, preferably in a call center or high-volume support environment
• Strong communication skills with the ability to deliver superior customer service with close attention to detail
• Comfortable working on a Windows PC and learning internal tools and processes quickly
• Proven ability to stay organized, manage time effectively, and maintain close attention to detail
• Self-directed and motivated, with the ability to work independently as well as collaboratively
• Capable of adapting to shifting priorities and performing well under pressure
• Prior experience supporting regulated or structured service environments, including familiarity with TRICARE, is a plus