(USA) Tire and Battery Service Advisor

Position Summary Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages. Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise. Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value. Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency. Re‑prioritizes members and makes recommendations to the TBC Team Lead or technicians to meet service needs. Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques. Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members. Serves as a brand advocate by valuing the member’s experience in the TBC area and modeling high‑quality service and products. Develops and influences team members, understands roadblocks, and assists in training team members. Provides products and services to members in accordance with company policies and procedures by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment safely, receiving, storing, and disposing of merchandise and supplies, completing and maintaining documents, demonstrating strong interpersonal skills, and handling challenging situations with professionalism and empathy. Operates hardware such as cash registers, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Acts with integrity, maintaining the highest standards of ethics and compliance, fostering a culture of belonging, supporting the organization’s goal to become a regenerative company, delivering results while putting the customer first, and demonstrating curiosity, a desire to learn, and a willingness to drive continuous improvements. Responsibilities Summarized Maintain safety and organization of the TBC floor; support members with tire and battery services; manage inventory and merchandising; prioritize service workflow; recommend products and services; operate equipment safely; maintain documentation; uphold company policies and standards. Qualifications Valid state‑issued driver’s license 18 years of age or older Auto service industry or retail experience (preferred) Benefits Health benefits: medical, vision and dental coverage Financial benefits: 401(k), stock purchase, company‑paid life insurance Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and PTO/PPTO for vacation, sick leave, holidays or other purposes Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more Compensation The hourly wage range for this position is $20.00 to $28.00, and the actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may be paid in the form of premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Other Information Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are paid for by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club