Housekeeper

Housekeeping TrainerAt Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Housekeeping Trainer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Housekeeping Trainer will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The Housekeeping Trainer is responsible for the creation and implementation of the housekeeping training program including cleaning standards and procedures for guest rooms, housemen and public space. The host is responsible for safety and chemical training and compliance, monthly reviews of program and host opportunities with Housekeeping Supervisor, Housekeeping Manager and Executive Housekeeper. The host will assist with daily assignments and supervision of floor inspectors and dispatcher. Other responsibilities include the proper inspection of all linens and amenities for the unit, assistance with weekly and monthly inventory. This is all to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and ResponsibilitiesCreates and implements training program for housekeepers, public space, housemen and inspectors with keeping safety and chemical compliance in mindConducts departmental and on-the-job training of housekeeping staff and maintain a log on all hosts from hire date through tenureCreates score board for spot audits and inspections and maintain log and recordSupervises floor inspectors to ensure highest quality of unit cleanliness and compliance to departmental and resort Standard Operating ProceduresAssists Housekeeping Supervisor, Housekeeping Manager and Executive Housekeeper in supervising housekeeping hosts and ensuring that they are treated fairly and provided a positive work environmentMotivates, coaches and counsels host for excellence and continual improvementInspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problemsInspects all televisions, alarm clocks, telephones, any electronic device provided in room to insure all are in working order to include any remote-control device; immediately report any problems to maintenanceManages the completion of the annual room's deep clean process, ensuring that all work is completed and product is readyInspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problemsEvaluates systems, analyze data, evaluate products and technology and establish quality control procedures. Monitor cleaning supplies, keep inventory of supplies and order when necessaryEnsures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipmentEnsures that all work is completed in a safe manner and that is complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standardsFollows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certificationsEvaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvementsEducation and Experience RequiredMust be at least 18 years of ageAt least 1-year experience as a room inspector or supervisor in hotel/hospitalityHigh school diploma required, college preferredA work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizingBasic computer skillsAbility to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving recordMust be able to successfully pass a background check and drug screenKnowledge, Skills, and AbilitiesAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust have professional appearance with good personal hygieneMust be productive in a fast-paced environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust be able to communicate effectively with Guests and Hosts using approved communication methodsAble to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goalsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesMust display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committedMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workMust be committed to continuous improvementMust promote and support a "team" work environment by cooperating and helping co-workersAble to add, subtract, multiply and divide with accuracyAble to withstand exposure to cleaning chemicalsAble to operate power machines to clean, wash, shampoo carpetAble to properly use small hand tool/equipment and a variety of cleaning solutionsPhysical Requirements | Environmental ConditionsLifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe liftingMobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hoursRepetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heatCognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methodsAble to meet the physical demands of the job. i.e.: stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etcThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.